INCOME MAINTENANCE TRAINING AND TECHNICAL ASSISTANCE STRATEGIC DIRECTION

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INCOME MAINTENANCE TRAINING AND TECHNICAL
ASSISTANCE STRATEGIC DIRECTION

• IMAC TRAINING AND TECHNICAL ASSISTANCE
  SUBCOMMITTEE
• DECEMBER 19, 2003

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NEED FOR A RENEWED STRATEGY AND DIRECTION

• PARTNERSHIP
• Working partnership between Income Maintenance
  (IM) training and Workforce Development (WD)
  training
• Transfer of the Food Stamp program from DWD to
  DHFS
• Internal reorganizations of the state entities
  that administer WD and IM programs
• Realignment of management of training delivery

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NEED FOR A RENEWED STRATEGY AND DIRECTION

• DISTANCE
• Desire to offer more distance learning
  opportunities
• Fiscal and time constraints create the need
• Internet/web create the possibilities!

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NEED FOR A RENEWED STRATEGY AND DIRECTION

• BLENDED SERVICES
• Desire to better connect training services with
  technical assistance services

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PARTNERSHIP

• DWD/DHFS Training Management partnership
• Blended management team and approach
• Same training experts in new roles and virtual
  places
• State staff
• Contracted staff

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DHFS/DWD TRAINING PARTNERSHIP
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PARTNERSHIP

• Partnership with Local Agencies
• Agency Training Liaisons (ATLs)
• IMAC Training and Technical Assistance
  subcommittee
• W-2 Contract Implementation
• Ad hoc and ongoing training workgroups (e.g. New
  Worker Advisory group)
• Other input sources (WSSA, regional meetings)

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DISTANCE

• Traditional training methods and delivery the
  learner goes to a learning event in person.
• New direction for training methods and delivery
  a learning experience comes to the learner as
  often as possible based on type and topic of
  training.
• Minimizes cost of training and associated travel
• Leverages availability of technology to support
  training delivery
• Allows for delivery method to be tailored to the
  specific group of learners
• Continues to allow for all delivery methods but
  focuses on distance learning.

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DISTANCE

• Distance learning is not new
  to us!
• Current distance learning based
  processes
• New worker
• Self study guides, CBTs and workbooks
• Recent distance learning projects
• Food Stamp Application Processing
• Automated Case Directory
• Companion pieces to Operations Memos (FS Reduced
  Change Reporting New Hire/UCB changes
  PowerPoint)
• ASSET

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DISTANCE

• Products
• PowerPoint presentations
• CBTs
• Training packets/Workbooks (PDF, Word Documents)
  
• Classroom environments
• Live classroom
• WisLine Web - offer classes
• BlackBoard, Desire2Learn, etc. - offer courses
• Pathlore Learning Management System (LMS)
• An LMS automates and allows tracking of training
  events, regardless of delivery method
• The current Pathlore (f.k.a Registrar) system
  is being automated to include full LMS
  functionality

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DISTANCE

• There are different models that incorporate
  distance learning
• Exclusive distance methods (e.g. an Authorware
  CBT)
• Blended learning - a mixture of delivery
  methods (e.g. a CBT packaged with a face to face
  on site support event)
• Supported vs. independent events
• Supported - learning event is offered in
  conjunction with on site support, facilitation,
  technical assistance
• Independent - learning event is offered with
  minimal support

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DISTANCE

• How is it decided if distance is the right
  delivery method?
• Because of requests and needs expressed by
  customers, the process will start with an
  assumption of distance delivery
• There are tools and resources available to help
  evaluate delivery methods based on the type of
  training and the intended audience
• Distance learning will not replace face to face
  training, however face to face training will
  become less frequent
• Face to face training is not the same thing as
  classroom training - classroom training can occur
  virtually.

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DISTANCE

• Learners need a workload management approach for
  distance learning
• Learning opportunities are important regardless
  of where or how they occur
• Tools, strategies and best practices to learn how
  to manage distance learning need to be shared
• Pathlore will allow better management of learning
  events
• We need to be mindful of agency IT issues in
  order to allow the maximum benefit from distance
  learning opportunities
• Information will be disseminated to better allow
  supervisors and workers to manage distance
  learning events in their daily routines -
  specifics will be available soon

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DISTANCE

• Upcoming initiatives that may utilize distance
  learning techniques
• DHFS/IM
• Transitional Food Stamps
• FS Reduced Reporting Phase 2a/2b
• BadgerCare Verification
• CARES Web user Interface (Worker Web)
• DWD/WD
• Performance standards
• ASSET expansion
• Transitional Jobs
• Continued use of distance learning in new worker
  training

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BLENDED SERVICES

• Desire to better connect training services with
  technical assistance services
• Trainers as trainers
• Trainers as technical assistance resources
• PAC technical assistance
• Local agency training and technical assistance
  resources
• Other technical assistance (e.g. call center)