Groupware

1
Groupware

• What are the goals of a groupware system?
• Facilitation
• Coordination
• Cooperation
• Augmented, supported production
• Is efficiency the goal?
• How can you be efficient with things you dont
  know about? (tacit knowledge)
• Is hardware and software are only improvement?

2
Technological Progress

• Knowledge Appliances
• PIM, PKM, PVC
• What if everyone had Lotus Notes and knew how to
  use it?
• KM and economic efficiency
• People-centric
• People as k units?
• A matter of economic faith
• Categorization and Organization
• Personal, Group, Corporate taxonomies?

3
YouServ

• Is simply sharing the answer?
• Is P2P the real difference?
• Corporate policies
• Personal reputation accountability
• Drag and Drop to the Desktop
• Personal connotation
• Distributed storage (and retrieval)
• Uptime replication
• Up to date, dynamic searching
• Ad hoc group coordination

4
Basic Support for Coop Work

• How about basic support for individual work
  first?
• Applications
• Training
• Web software is first platform for CSCW on the
  interenet
• Will it be the last?
• Will others use the network, not the
  applications?
• Data stream exchange medium?
• Servers as shared workspaces
• Events and activity awareness
• Whats new
• Whos working
• Let users control sharing and workgroups

5
Experiments with Oval

• How relevant is this now?
• Agents as metaphor, not applications
• Customization
• Links among objects
• Sharing
• Db
• Objects
• Mail?
• Whats right about this system?
• Is everything possible with Web standard
  applications and protocols?

6
Expertise Recommender

• Finding help within the organization
• Just in time help
• Intricacies of locating expertise
• What if this scaled to the Web?
• Validity of skill assessment
• Meta data issues
• When do people need experts?
• Situations, projects
• General education
• Whos busy?
• Technical Support