Oral Communications

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Oral Communications

• Communication Basics

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Why youre here

• Graduation requirement
• Employment
• Employers 1 request
• Interviews
• Understanding
• Negotiation
• Less stress, frustration, and time wasted
• Effective communication is the most important
  social skill you can develop. It allows you to
  negotiate, persuade, and influence opinions.

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What is communication?

• Exchange of ideas
• Input Processing Output
• Two types
• Verbal (words)
• Non-verbal (actions)
• 90 of all communication is non-verbal
• We trust non-verbal communication more

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What is communication?
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What is communication?

• Sender/Receiver
• Sender sends message, receiver receives
• Always do both
• Receiver determines meaning, misunderstandings
• Medium
• Form communication takes
• Need to know the rules

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What is communication?

• Encode/Decode
• Decide what to say/make sense of a message
• Code switching
• Changing communication styles to fit the
  situation
• Common language and problems

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What is communication?

• Interference
• Gets in the way of communication
• Internal feelings, sick, etc.
• External phone ringing, loud noise, etc.
• Feedback
• Response to communication
• You always give feedback

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What is communication?

• How it works
• Sender Message Receiver
• Feedback

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What is communication?

• Your favorite food
• Who youd most like to meet from history
• Your first pet
• Farthest youve been from home

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What is communication?

• Communication flow
• Chain A to B to C to D
• Y everyone goes through a gatekeeper to get to
  the boss
• Star everyone talks to everyone
• Wheel no one talks to anyone except the boss
• Which is most effective?

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What is communication?

• Social role
• Who you are
• Social script
• What people expect from you
• Social penalty
• Punishment for not following role
• Role rigidity
• Stuck in a role
• Role conflict
• Two roles clash

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Listening

• Its not just hearing!
• Cant be effective unless you listen well
• The main way to improve your communication is to
  listen!
• Adults news, professionals, other adults
• With friends ask questions and show that you are
  listening with sympathetic and genuine responses

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Perception

• Job
• Income
• Education
• Personal life (married, single, etc.)

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Perception

• Rule You see what you want to see
• 55 is determined in 30 seconds
• Improve others perception of you by being
• Ethical
• Using your words to promote whats right
• Telling the truth
• Responsible
• If you say it, own up to it
• If you say you will, do it
• Present yourself appropriately (code switching)

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Perception

• Flaws
• Stereotyping (all people in this group are this
  way)
• Attribution error (blaming unjustly)
• Self-fulfilling prophecy (you believe it, it
  happens)

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Big Question

• How does perception influence communication?