EGovernance : Driving the Vision of the NCMP

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E-Governance Driving the Vision of the NCMP
Vision Approach

• February 2005

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Focus on E-Governance
E-Governance is our priority in the NCMP
Administrative Reforms .. E-Governance will be
promoted on a massive scale. .
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Our view of e-Governance
e-Governance is not about e
but about governance !
e-Governance is not about computers
but about citizens !
e-Governance is not about translating processes
but about transforming processes!
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• Current Status

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Current Status Islands of successes

• Centre Railways, DGFT, Customs and Income Tax
• State Land Records, Registration, Transport,
  Treasuries, etc.
• Numerous initiatives at District and Local Govt
  level
• Much Remains to be done to speed up introduction
  of ICT in the Country
• Work in Mission Mode and as a Programme

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Current Status - Limitations

• Islands of Success across the country
• Initiatives have long gestation, reinvent the
  wheel.
• Mostly judged by physical parameters.
• Hardware, civil works, digitization, expenditure
• Successful local initiatives not followed through
• No support mechanism - High failure rate
• Individual driven Not institutionalised
• Service objectives, Service levels, GPR not
  targeted explicitly
• Most initiatives not Projectized

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• The National E Governance Action Plan
• Vision Approach

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We have a Vision

• All Government services accessible to the common
  man
• In his locality, throughout his life
• through a One-stop-shop (integrated service
  delivery)
• ensuring efficiency, transparency reliability
• at affordable costs
• to meet the basic needs of the common man

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NEGAP The approach..

• Government t has formulated the National E
  Governance Action Plan
• 10 Components and 25 Mission Mode Projects
• Focus on Public Service Delivery Outcomes
• Radically change the way government delivers
  services
• Integrated service Delivery through common
  Service Centres
• Objective Rapid Introduction of E governance

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NEGAP The Approach

• Centralized Initiative, Decentralized
  Implementation
• Establish core Infrastructure, Policies
  Standards
• System of incentivization of states
• Effective Public Private Partnership is crucial
• Standardize, Localize Replicate
• Think Big, Start Small and Scale Fast

Project Implementation in Mission Mode
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Outcome

• Transparency efficiency in Government
• Giving substance to Right to Information
• Better delivery of services
• Government Services closer to the citizen
• Life simpler for the common man

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• Thank you

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Mission Mode Implementation The mindset

• What are the Services goals to be achieved
• Specific Service levels targeted
• avg.time taken now proposed
• accessibility reliability levels now proposed
  
• Example Delivering RoR instantaneously 24X7/OTC
  at tehsil/village level
• Timeframes, timelines and milestones

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Mission Mode Implementation The arrangement

• Understanding of the Stakeholders
• Their expectations how to manage them.
• Service delivery mechanisms
• Study of workflows and BPR
• Existing capacity in the department to undertake
  the initiative
• Systematic Evaluation and Monitoring
• Costs and Mode of funding
• Capital, recurring manpower
• Grant, loan, PPP

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Mission Mode Implementation The arrangement

• Institutional arrangements
• Project Governance Structures
• Central level Apex Committee under Cabinet
  Secretary created.
• State structure Should be headed by CM/CS have
  substantial authority
• Project Management Structure
• Core Team and Mission Leaders to be in place

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State MMPs -
Implementation Modalities

• Responsibility of State Governments
• State-level Apex Committee headed by CS
• States to define objectives, milestones,
  timelines methodology
• Each project to be Implemented in Mission Mode
• Central assistance to cover initial cost of State
  MMPs
• Technical support by State IT Dept., NIC, NISG
• Each MMP under overall guidance of respective
  Central Ministry
• Technical coordination by DIT
• Financial guidelines / support - Planning
  Commission

Implementation Structure
Way Forward
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Mission Mode Implementation .

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NEGAP Components

Program Components
25 Mission Mode Projects

• Technical Assistance
• Organization Structures
• RD

• HRD Training
• Awareness Assessment

• Core Policies
• Core Infrastructure
• Support Infrastructure
• Integrated Services

Responsibility of DIT DARPG
Responsibility of DIT

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Standardize, Localize Replicate

• Some applications developed rolled / ready
  for rollout, eg.
• Land Records 3 statescomplete rollout, 15
  states-target Mar 05, 9 statestarget Mar 06
• Registration 5 states-complete rollout, 5
  states-partial rollout, pilots at several states
• Transport 2 states-partial rollout, pilots in
  several states
• Certify Standardize the existing applications
  through STQC.
• Customize these applications replicate in
  states, ensuring
• Interoperability, hence integrated service
  delivery
• Speedy and cost effective rollout.
• Not Reinventing the wheel

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Standardization

• Increased efficiency
• Reusable standard service modules for faster
  implementation
• Reducing duplication of information across
  departments
• Interoperability ensures integrated service
  delivery at the front end
• Integration across departments, e.g.
• Land Records with Registration GIS (Maps)
• DCA with Income Tax and Customs
• Passports, Immigration with Police
• NID with various other applications

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Common Service Centres (CSCs)

• Common Service Delivery Centers
• Target To reach 100,000 villages by 2007
• Every village covered directly or thru adjoining
  village
• Honeycomb pattern - 6 adjoining villages can
  access CSC
• Public and Private Services
• Including collection of payments for government /
  utilities
• Entrepreneurship model for implementation
• Aggregation of services for viability
• Guidelines for Government Support by March 2005
• Post Office / Panchayat Infrastructure to be
  leveraged

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Key Information sought from Ministries /
Departments

• Stakeholders
• Services under the project (incl.type and
  current mode of delivery)
• Specific measurable improvement in each service
  (avg.time / accessibility / reliability /
  transparency goal)
• Timeframes and milestones (Process type /
  Geo-spread / Mode of delivery)
• Project Management Structure
• Mode of funding (Capital,recurring manpower)
• Service delivery mechanisms
• E-readiness within the ministry / department
• Perceived risks and mitigation mechanisms