e-Riga: restructuring the city

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e-Riga restructuring the city

• Eriks Zegelis,
• Director of the Riga City Council
• Information Technology Centre

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Contents

• Basic information about Riga
• Project e-Riga approach
• Achieved results

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Basic information about Riga

• Riga the capital of the Republic of Latvia,
  located at the crossroads between the East and
  the West
• 750,000 permanent residents, which constitutes
  approximately one third of Latvias total
  population
• City budget 2003 - 352.3 million
• Riga accounts for around 50 of the total
  industrial output in Latvia

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Major driving forces and solutions

• Increasing demand from the society for accessible
  and easy-to-use public sector services
• Increasing amount of the information necessary
  for decision-making
• Increasing number of information and
  communication device users
• Solution introduction of e-government!

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What is e-Riga?

• e-Riga is a complex modernisation and
  restructurisation project that covers all fields
  of municipal operations
• Estimated project duration (1st phase) five
  years
• Estimated budget 21.2 million over five years

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Expected results of e-Riga

• Municipality change from function-oriented to
  client-oriented organisation
• Introduction of Single Point of Access policy
  and Multi Channel Access strategy for providing
  municipal services to citizens and employees
• Building information society and adding extra
  value to the city investment attraction

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Multi Channel Access
Front office desk
City residents
Service 1
Municipal office
Service 2
City guests
Phone
Service .....
Internet
Local business community
Service n
Digital TV
Bank
Foreign investors
Service n1
Mail
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Project history

• Adoption of the Riga City Council e-City project
  vision document on August 2002
• Selection of the Strategic Partner consortium
  of Microsoft, Hewlett-Packard and ErnstYoung
• Choice of fast planning model parallel work
  on overall project documentation and first
  specific projects
• Development of the project strategy, new portal
  and first pilot projects

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Applications (at least 21)
Central data base
Registry of population, State Revenue Service,
Landbook etc.
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Processing of childbirth benefit

• Function oriented (old) approach

Client oriented (new) approach
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Certificate about land zoning

• Function oriented approach

Client oriented approach
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Real estate tax payment
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Construction duty calculator
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Do You know the meaning of these icons?
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Values of project e-Riga

• Light Safe
  Comfortable

• Electronic Quick

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