Bo Dahlbom 2000 adb'gu'se

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Bo Dahlbom 2000 adb.gu.se

• Director of the Swedish IT Institute
  www.siti.se
• Professor of informatics at Göteborg university
• Research projects on mobile Internet services,
  global infrastructures, knowledge intensive
  organizations, future use of IT
• Advisor and board member to mobile service
  provider companies

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IT is a

• Revolution

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The Farmers Disappeared
Government statistics for Sweden
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Factory Life

• A life well organized around the work place
• To find your place, to stay at your place
• To be always on time with time management
• Work time and time off, vacation, employed,
  unemployed, education, working life, retirement

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Machines, engineers, factories

• Machine, process, production, system
• Productivity, efficiency, quality
• The factory as model
• We are all engineers, good at methods

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IT began with data processing

• Computing machines (45-65)
• Information systems and robots (65-85)
• Personal computing and copiers (85-90)
• Networks and workflow (90-95)

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We became office workers
Government statistics
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And the offices grew

• If there is no document, it never happened
• Where industry has its products, administration
  has its documents
• Management, marketing, education, and so on, as
  document production

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The offices were organized

• Office automation
• Processes, workflow, time
• Quality, TQM, BPR, ISO
• Maturity, learning, knowledge management

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Then there was...

• IT

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Email

• Individual mail and mailing lists
• Groupware, workflow management
• An intelligent telephone
• Chat, ICQ

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Webb

• A bulletin board
• Virtual worlds, a place to meet
• A home and a portal
• A market place with dot.com companies

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Mobile IT

• Mobile phones
• Portable and wearable
• Personal digital assistants
• Mobile services

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...and work became just TALK!

• From work dominated by machines and production to
  work dominated by people and conversation. To
  work is to meet.
• Communicative capacity, personal initiative,
  availability, flexibility, tempo, and networking.
• Work, education and entertainment are mixed. Work
  goes on anywhere, anytime, on the market. Working
  places become meeting places.

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The work place disappears

• Working at home
• Working at the customers
• Working in the car
• The net as work desk
• The offices become meeting places

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The old company

• A society outside society,
• a well organized centre
• for production,
• a factory

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The new company

• A loosely connected,
• distributed, and mobile,
• sales organization
• with a website

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Technical Development

• Machines emptied the country, gave us work in the
  factories in the city
• Computers emptied factories, gave us work in the
  offices
• IT is emptying offices, giving us work on the
  market

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The IT Revolution
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The focus of IT has changed

• MIS Information systems for control
• IT Communication tools for cooperation
• B2B Supply and retail automation
• B2C Consumer services and marketing

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...and everything is BUSINESS!

• Venture capital, innovations, business ideas
• Electronic commerce and mobility
• Global companies in a global market place
• A media world of electronic services
• Competition, competition, competition

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From production to sales

• From factory to market
• From process to situation
• From batch to online
• From punctual to always available
• From quality to quantity

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New enterprise models

• From hierarchy to networking
• Outsourcing and opensourcing
• Globalizing dot.com companies
• Customer control through portals, crm, and
  community building

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A new economy

• A digital, global, flexible, competitive,
  alliance prone, fast, revolutionary, winner takes
  all, venture economy
• A mobile, online, consumer, service, media,
  marketing, electronic, rock n roll economy

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Moving too fast?
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A 24 hour society

• Anytime, anywhere, anyone computing
• Everything always open everywhere
• Online guardian angels watching you
• Always available, running faster and faster
• Mobile nomads renting their lives

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Life on the market

• Bandwidth at home or Mobile City
• A constant media noise
• Always connected
• Shop till you drop
• Life is a cocktail-party

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The summer has come to an

• End

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Now we all say

• Not another winter here!