Strategies for Managerial Writing

1
Chapter 3 Composing Memos and Letters
2
The Memorandum

• Key Concept 3.1
• A well-written memorandum contributes to the
  success of a manager as much as supervisory
  training or other special interpersonal skills.

3
The Memorandum

• Section Outline
• Strategy Finding the Appropriate Tone
• Process Formatting the Memo
• Products Types of Memos

4
Strategy for the Memo

• Identify the Purpose
• Identify the Audience
• Characterize the Message
• Specify the Results

5
Types of Memos

• Informational Memos
• Record Memos
• Report Memos
• Action Memos
• Memos of Understanding

6
Standard Memo Format
7
The Business Letter

• Key Concept 3.2
• The business letter is the formal means of
  communication between an organization and its
  clients, vendors, and partners.

8
The Business Letter

• Section Outline
• Strategy Finding the Appropriate Tone
• Identify the Audience
• Process Formatting the Letter
• Products Types of Letters

9
Strategy for the Letter

• Identify the Purpose
• Identify the Audience
• Characterize the Message
• Specify the Results

10
Types of Letters

• Letters that Request Information
• Letters that Request Action
• Letters that Convey Information
• Good News Letters
• Bad News Letters
• Transmittal Letters
• Confirmation Letter

11
Kinds of Actions Requested by Memos and Letters

• Arrange a meeting.
• Participate in a task force, workshop, town
  meeting, etc.
• Fill the accompanied order for a product or
  service.
• Submit an invoice or pay an invoice.
• Prepare a bid for product or service.

12
Kinds of Actions Continued

• Meet with sales representatives.
• Try a sample.
• Persuade a potential customer.
• Comply with a previous request.
• Comply with a contract.
• Terminate an arrangement.