A Vision of the Future Of Macroergonomics

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A Vision of the FutureOf Macroergonomics

• Klaus J. Zink
• University of kaiserslautern (Germany)
• ? ? ?

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Introduction

• Macroergonomics is one of the younger
  disciplines of ergonomics

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Recent Definitions of Macroergonomics and Some
remarks

• The discipline of human factors/ergonomics can be
  understood as human system interface design
• The Subdiscipline of macroergonomics as human
  organization interface design
• IEA
• IEA (Organizational Ergonomics)
• The (macro-)ergonomics is also related to
  industrial policy or society as a whole

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The future of work and the future of ergonomics

• Shareholder-value-oriented
• ?Complexity of problems
• ?Not only the integration of different
  disciplines but also multidimensional target
  formulation
• A Memorandum Page 350

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Developments in organizational design and
management

• TQM (Total Quality Management)
• A Management approach of an organization
• ? centered on Quality
• Stakeholder orientation
• The EFQM Excellence Model
• Balanced Scorecard
• Recent developments in organization theory
• Ulrichs Three management dimension Normative,
  Strategic, Operative tasks

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Developments in organizational design and
management

• St. Gallen model
• Sociotechnical systems approach
• Deployed in a three-step process
• Harmonizing the different dimensions
• A Basic fit, a Vertical fit, a Horizontal fit
• Sufficient to describe the theoretical frame of a
  holistic management concept

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Macroergonomics as stakeholder-oriented,
human-system interface design

• Stakeholder orientation
• Economic survival depends on customer orientation
• Employee orientation is a traditional field of
  ergonomics
• Society is another important stakeholder
• Promoting Stakeholders ? promote the shareholders
• We can find many examples in which ergonomics can
  support and optimize the human-system interface
  design
• Macroergonomics and customers
• Macroergonomics and employees
• Macroergonomics and society
• Macroergonomics and shareholders

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Some concluding remarks

• A growing shareholder value orientation in
  companies challenges macroergonomics to consider
  these tendencies for the future
• As the environments of organizations become
  complex ? Need comprehensive problem-solving
  approaches