Liz McGettigan

1
Know your staff

• Liz McGettigan
• Information Development Manager
• East Renfrewshire Council

2
Why am I here ?

• I wrote an approved plan
• I was on the expert panel assessing other
  Scottish plans
• This apparently According to Rhona anyway makes
  me fairly unique as I have been on both ends of
  the process
• More importantly I am currently implementing this
  training plan and I would like to share my
  experiences

3
Get a feel for the plan first

• I had the guidelines but it was all
• very new and confusing to me.
• Tips
• Listen and talk to your staff
• Get a feel for their learning preferences
• Understand their insecurities and lack of
  confidence
• Think basics
• Aim for an achievable standard for all staff
• Prioritise how you will support their training

4
Starting points

• Start from envisioning a standard you would like
  to see your staff achieve
• ECDL is most commonly adopted standard
• ECDL also translates very simply into a standard
  that library staff can pass on to the public
  based on their own experiences

5
Do your homework

• Choose a training provider you are comfortable
  with as your staff are also likely to be ask
  around!
• Speak to colleagues in other authorities who have
  started implementation
• Think carefully how you will staff or support the
  staff and their training
• Administration of the training alone cant be
  underestimated.

6
Where do you want to be?

• Ready for Peoples Network roll out in.
• Right staff ready at the right time. Too early is
  as bad as too late
• How many will I need?
• What libraries will I want them to be in?
• What will I want them to do?

7
How do I get there?

• Think ahead allow some serious thinking time
• Visit and phone other authorities and colleagues-
  dont reinvent the wheel
• Ask what works
• Ask what people would change if they could go
  back and do it all again
• Study exemplar plans by all means, but think
  about your staff and plan for individuals

8
Our plan- best points

• ECDL as standard plus contextual roles
• Sufficient Educators and Net Navigators Main
  roles and meet public needs
• Appointment of TSO Training Support Officer to
  give staff comfort confidence factor
• TSO library staff knowledge of shift patterns,
  relief, one of us feeling

9
Our plan - ideas

• Sell it to the staff tell them how much more
  marketable they will be !
• Keep them briefed - ask their ideas
• Set up a forum so they can talk about and share
  their training issues and of course -complain
  about us to each other
• E-mail hub
• Demonstrate quality in materials administration
  and support
• Bring in external speakers for briefings so they
  understand the big picture

10
Food for thought

• Carry out TNA
• Be practical and simple!
• Can you cope with that number of staff involved
  heavily in training at one time?
• Enough Educators and net Navigators?
• Is your match funding spend clear?

11
and more food.

• Understand different learning styles and levels
  of support
• Ensure practice time
• Dummy tests
• How will you monitor and evaluate training?
• How will you be able to sustain the training
  after NOF funding
• How will you manage the administration of the
  project?
• Use TNA at the end of training to monitor
  improvements

12
Right person

• Familiar to all staff
• Excellent administration skills
• Recent knowledge of staffing issues, relief and
  how libraries work
• Experience in our new learning centre
• Understanding of public needs in ICT
• Understanding of what staff need to know to
  satisfy this need

13
Our TSO- AP2

• Produced individual training packs and monitoring
  systems
• Liaison with training providers
• Liaison with other learning partners
• Liaison with the public and community groups
• Within weeks produced the following briefing for
  staff

14
Aims of Your Training

• To learn new skills
• To be better at your job
• To keep up to date
• To be prepared for change

15
Outcomes of Your Training

• You will be more confident
• You will be well- motivated
• You will have a higher level of morale
• You will have more skills to pass on to customers

16
Questions Answers
?
?
?
?

• Q. What does ECDL stand for?
• A. European Computer Driving Licence
• Q. Why has ECDL been chosen?
• A. It is a recognised qualification in ICT
  training in all European countries

17
Questions Answers

• Q. How long will it take to complete?
• A. 150 hours est.
• Q. Will I get time to practise?
• A. Yes - both during work time and your own
  time.
• Q. Will I have to practise in my own library?
  
• A. No - Arrangements can be made to practise in
  one of our Learning Centres

18
Questions Answers

• Q. Will I get help support?
• A. Yes you will have an on-line tutor (SCOTIA)
  TSO each other
• Q. What will training course materials involve?
• A. They will consist of an interactive CD-ROM
  and workbook

19
Questions Answers

• Q. Where will I sit my tests?
• A. Reid Kerr College
• Q. What if I fail a test?
• A. Resits are available and extra support will
  be given
• Q. How long will each test last?
• A. 45 minutes

20
Modules

• Basic concepts of IT (Inside computer, programs
  applications, storage memory)
• Using the computer (Using mouse, shortcut keys,
  printers, file management)
• Word Processing (Formatting text, Page breaks,
  inserting graphics, using templates)
• Spreadsheets (entering data, formatting figures,
  charts, sorting data)

21
Modules

• Databases (Intro. To access, entering data in a
  table, indexing records, reports)
• Presentations (What is PowerPoint?, Slide show
  scenario, Inserting graphics, running a slide
  show)
• The Internet (Surfing the net, finding a site,
  search engines, electronic mail, incoming mail)

22
Individual Learning Plan

• Modules
• Goals (what are you going to learn?)
• Resources strategies (how are you going to
  learn it?)
• Evidence (How are you going to know you have
  learned it?)
• Target date

23
Monitoring Evaluation

• Individual Training Plan
• Individual time sheet
• Regular bi-monthly meetings
• e-mail
• Telephone
• Visits

24
If we can help?

• Call us
• Visit us
• Meet our TSO
• Meet staff currently being trained and get their
  feedback

25

• Thank you for listening