MATiSSE Knowledge Exchange Workshop:

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MATiSSE Knowledge Exchange Workshop Increased
Profitability through Remote Team Management
Don Cooke 6th Dec 07
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Session 1 Setting the Scene The seven most
common mistakes The 3 Cs of Smart Working
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Do you ever sit here .. and wonder.. Why am I
doing this !
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But This is 2007 !
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So why do we manage all teams in the same way?

• Three hundred years of tradition
• Fear
• Not knowing where to start

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• Old Hat thinking

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• The facts
• Cost Savings
• BT have in excess of 60,000 of their 120,000
  staff home-office based. They value the saving of
  each remote working staff in excess of 6,000 a
  year
• Typical increases in both productive and job
  satisfaction/loyalty among remotely located staff
  in excess of 15 .. Using our TeamR toolset we
  typically see over 30 gained.

Motivated workforce - in a DTI Work Life Balance
Survey in 2003, 75 of companies introducing
these work practices said they had a more
committed and motivated workforce. WorkWise UK
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• Who is my team ?
• Internal
• External
• Informal

• Understanding who your Teams is
• Be responsive to their needs
• Ensure they are aware of your needs
• When you identify a good supplier refer them
  .. It builds both sides of the network,
  strengthening it with added value

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• The seven most common management mistakes
  associated with remote team working.
• 1. Now we have a mobile team, I am not sure if
  we really are any better off
• 2. Everyone has a PC at home, so we can save
  money there to start with !
• 3. We have given staff a PC and a mobile phone.
  What more do we need ?
• 4. Once teams get the hang of this stuff, we
  will be OK and it will all come together
• 5. Just get on with it and stop complaining !
• 6. We hold a yearly meeting for our teams
• 7. We can do this on our own .. Its not rocket
  science
• For more in depth advice on any of these issues
  .. Download the white paper from our website at
  www.computer-assets.co.uk

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End of Part One

• An end to Old Hat thinking?

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Part Two

• NEW Hat Thinking Remote Team Management
• The Nuts and Bolts

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Questions/Issues Session 2 CAL and other Case
Studies What else would you like to see
covered today ?
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To provide specialist, cost effective
consultancy, workshops and technology products
that increase profitability through distributed
team working CAL business plan

• Specialist we use the right specialist staff
  to meet our clients needs, regardless of their
  location.
• Effective To mobilise virtually or physically
  anywhere in the world, internally sharing
  knowledge and expertise and therefore generate
  maximum business advantage for our clients
• To achieve this as a company we use both smart
  infrastructure and business processes ourselves.

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The three Cs methodology

• Communication
• Collaboration
• Control

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• Here how we do it
• All employees work from home or on-site
• No accommodation overhead, low cost office
  services
• Communication
• best of breed VOIP and virtual meeting
  technologies.
• Collaboration
• Web based collaborative working environments,
  regular internal meetings and events.
• Control
• Project management products run through our own
  distributed team toolset TeamR, combined with
  lean business processes.
• Share a common vision of company direction and
  empower staff to take responsibility it is
  about teamwork !

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• Key management and leadership elements
• R emain Accountable Be prepared to admit
  challenges
• E mployee Empowerment
• B uilding Trust
• U se external specialists for project
  acceleration
• I nduction and Appraisal systems
• L earn Plan ahead and manage change
• D eliver the service work through the process
  step by step.

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• Case Study 1 VoxIQ
• Small innovative technology company
• Producing intelligent speech solutions for the
  call centre market
• Challenges
• Focus on product design and innovation not on
  commercialisation
• Maintaining optimum internal and partner lines of
  communication and processes
• A small UK team with large off-shore development
  partners and numerous distributors huge
  communication challenges
• What we did
• Streamlined business processes to focus on
  commercialisation
• Provided technology for B2B collaboration,
  improving transparency and control.
• Project Outcome
• Product delivered to market
• Company secured 700,000 investment round

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• Case Study 2 OM Ships
• Global charity
• Taking voluntary specialist and humanitarian
  support to those that need it.
• Challenges
• Huge engineering project
• Entirely volunteer resource pool with huge range
  of skills levels, no formal reporting lines or
  established teams.
• What we did
• Advised of infrastructure choices ensuring
  maximum return for investment
• Ran team workshops, creating a standard approach
  within the organisation
• Project Outcome
• Workshop format rolled out globally as
  organisation standard.

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• Any Questions ?