ODIN Program Office July 25, 2002 Monthly DOCOTRs Telecon

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ODIN Program OfficeJuly 25, 2002Monthly
DOCOTRs Telecon
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Agenda

• Center for Enterprise and Technology Integration
• Asset Management
• Attachment R
• Provance?
• Catalog
• IntelliCenter
• Outreach

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Center for Enterprise Technology Integration
(CETI)

• Agency Working Groups
• Windows
• Support for Win2K Requirements for a Trusted Host
  (RFTH) document
• Macintosh
• Planned participation in Apple Services
  Integration course at GRC, August 5 - 9
• Support for Asset Management
• Build-out of new Provance (aO) test server
• Installation and test of new versions of
  Provance, Catalog, and Asset Insight
• Local Backup
• Architecting solution for GSFC DO2
• Network appliance filer installed in lab
• Testing Tivoli Storage Manager (TSM) version 5.2
• Windows 2000 AD Design Support for GSFC
• Organizational Unit (OU) design completed

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CETI (Contd)

• MAC OS X
• Successfully created OS X image
• Developed scripts for automated installation of
  OS X
• Beta testing of OS X 10.2
• Windows
• Initiated test and evaluation of Microsoft
  Software Update Service (SUS)
• Product Test and Evaluation
• Continuing activity
• Mac OS 10
• Windows XP
• Intel LANDesk Suite
• PowerQuest PowerDeploy Suite
• Microsoft .NET Server Beta
• Citrix MetaFrame XP Feature Release 2
• Images
• Q15 image builds
• New Intel chipset 845G

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Asset Management Status Attachment R

• Draft Q15 Attachment R submitted to Center Asset
  Managers for comment July 9
• Certifications for most equipment submitted to
  Alterion
• ACS selections available for NASA review
• Q15 summary
• PC desktops meet or exceed rating standards
• Lightweight laptop is below the rating standard,
  but is highest available on the survey
• Brand new lightweight from Compaq is being tested
  as a substitute
• Has bigger video card
• Brand new PC Premium is in test in ACS lab, to
  Alterion next week
• Apple Desktop lineup same as last quarter new
  laptop unit, the Titanium 800 MHz
• Q14 ends September 12 Q15 starts September 13,
  2002

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Asset Management Provance? Status

• Provance? 3.2 Maintenance Release M05
• Maintenance release M05 that corrects several
  problems was delivered on schedule
• Testing on M05 is almost complete
• The M05 test system will be opened up to the
  field site teams
• Target date for moving M05 to Production is
  August 3/4
• A draft User Guide for Version 3.2 is available
• A draft Guide for the new Approval Workflow
  process is available
• The next release, Provance? 3.3, will be
  delivered at the end of July
• Improved search capabilities in the Web client
• Enhancements to the billing process, including
  integrated treatment of Temporary Seat billing
• Enhanced Seat Detail Report available via Web
  client

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Asset Management ODIN Catalog Status

• ACS-10 currently under test
• Order Listing will show the status of the order
• Return user to list where order was accessed
• CLIN number will be shown on the Order Profile
  Page - Ames
• Netscape text wrapping issues will be resolved
• Proposed Enhancement Requests to Provance for
  ACS-11
• Tech Notes site-specific
• Tech Notes and Graphics updated with the weekly
  product uploads
• Site admins have more control with the Product
  Request process
• Print format for Orders and Product Requests
• Pending Product Requests screen shows the same
  information as the Pending Orders screen

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IntelliCenter Status

• Remedy Automation
• Working with Dryden staff to update Remedy to
  include capability to log IFMP problem reports
• Improve Overall Help Desk Operation and
  Efficiency
• Adding TTY capability equipment received and
  expect implementation in July/August
• Continue troubleshooting teleconferences with
  site support teams to gather information to
  increase first call resolution
• Information Gateway online system for procedures
  and troubleshooting documents

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Outreach Status

• Customer Satisfaction Surveys
• Implemented modified survey at LaRC
• Initiated auto-population of customer data in
  survey at LaRC 7/9
• Glenn July 30
• Goddard August 6
• Dryden August 13
• Ames August 20
• Outreach Initiatives
• Plan to be developed for more proactive contact
  with customers
• New employee handbook
• Level 2 metrics

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Outreach Status (Contd)

• Section 508 (Website Compliance)
• ODIN GSFC to be brought online early August
• Request for information from DOCOTRs and PMs
• Assume compliance dates for Code R equate to
  start of DO-2
• What is reporting mechanism
• Who is point-of-contact
• Process for exception consideration (universal or
  unique Center process)
• Process for reporting undue burden (universal or
  unique Center process)