FVCC Continuing Education Center Workforce Training Program

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FVCC Continuing Education CenterWorkforce
Training Program

• Achieving Your
• Training
• Objectives

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Your Needs . . .

• You might experience
• Knowledge or skills gaps
• Conflict
• Promotions
• Changes in products, services, technology
• You might desire . . .
• Staff retention, development, rewards or
  motivation
• Process improvement
• Increased efficiency

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The Continuing Education CenterWorkforce
Training Program

• Business Workshops
• Computer Workshops
• Contract/Customized Training
• Superhost! Customer Service Training
• Facilitation Services
• Professional Development Units
• Computer Lab Rental
• Needs Assessment

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2002 Enrollments

• Business Computer Workshops plus Professional
  Development Hours 2700
• Contract/Customized Training 1700
• Superhost! 2400
• Almost 7000 participants

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Additional Economic Development Activities

• Workforce 2020
• Pursuit of Business Development Center
• Flathead Business Education Council
• Community Management Team Member
• Tech Prep

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Organizations Served

• Over 30 in 2002 large small
• Businesses, Non-profit organizations, Surveying
  organizations, Government agencies

Medical Center Skilled Nursing Electric
Co-Op Park Concessionaire Database Provider
Banking Construction Equipment Rental Travel
Agency Wilderness Guiding Lumber Company
Resort Operations Real Estate High Tech Firm
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Customized Training Requests

• Computers (42 sessions in 2002)
• Word, Excel, Email, Project, Internet, File
  Management
• Soft Skills (37 sessions in 2002)
• Top 5 FISH!/Customer Service, Leadership, Time
  Management, Writing Skills, Communication
• Others Interviewing, Telephone Courtesy,
  Performance Appraisals, Sales, Teams,
  Professional Savvy, Food Safety, Meeting Focus
  Group Facilitation, Training Transfer, Conflict
  Management, Presentation Skills
• Professional Development Hours (5 sessions in
  2002)
• Surveying, Police Officer Training

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Needs Assessment

• Employer Survey and Focus Groups
• Evaluation Forms
• Organization Membership
• Flathead Business Education Council
• Job Service Employers Committee
• Society for Human Resource Management
• Community Resource Link of United Way

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Investigate Your Potential Community Resources!

• University Branch, College of Technology and/or
  Extension Center
• Community College
• Tribal College
• Chamber of Commerce
• Job Service Workforce Centers
• Small Business Development Center (SBDC)
• Service Corp of Retired Executives (SCORE)
• Economic Development Agencies
• State Websites
• Other Online Opportunities tap into other
  communities!

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The Continuing Education CenterWorkforce
Training Program

• Want great employees?
• Train to Retain.
• Invest a Little . . . Save a Lot!