Reducing Risk in Managing

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Welcome!
Reducing Risk in Managing Global Project Delivery
Southern California Coalition Technology
Conference August 11, 2006



Proprietary / Confidential Material
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• gt CONTENTS
• gt Welcome
• gt Agenda
• gt About Us
• gt What Sets Us Apart
• gt Our Core Competencies
• gt Clients
• gt ClientSpeak
• gt ISO Certification
• gt Contact Us

Agenda

• gt Global Project Delivery Today
• gt Risk Management
• Areas of Risk
• Best Practices/Mitigation Strategies
• gt Case Studies
• Healthcare BPO
• Commercial Uniform Services
• gt Question/Answer Discussion

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• gt CONTENTS
• gt Welcome
• gt Agenda GPD Today
• gt About Us
• gt What Sets Us Apart
• gt Our Core Competencies
• gt Clients
• gt ClientSpeak
• gt ISO Certification
• gt Contact Us

GPD Today

• Value Added Processes
• Mature and Predictable Delivery
• Growing Acceptance
• The Future
• -- Increasing Complexity
• -- Time/Budget Constraints

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Proprietary / Confidential Material
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• gt CONTENTS
• gt Welcome
• gt Agenda Risks
• gt About Us
• gt What Sets Us Apart
• gt Our Core Competencies
• gt Clients
• gt ClientSpeak
• gt ISO Certification
• gt Contact Us

Categories of Risk

• Product
• Process
• People

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Proprietary / Confidential Material
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• gt CONTENTS
• gt Welcome
• gt Agenda Risk (Product)
• gt About Us
• gt What Sets Us Apart
• gt Our Core Competencies
• gt Clients
• gt ClientSpeak
• gt ISO Certification
• gt Contact Us

Categories of Risk

• Product How Suitable is the Product for Global
  Delivery?

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Proprietary / Confidential Material
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• gt CONTENTS
• gt Welcome
• gt Agenda Risk (Process)
• gt About Us
• gt What Sets Us Apart
• gt Our Core Competencies
• gt Clients
• gt ClientSpeak
• gt ISO Certification
• gt Contact Us

Categories of Risk

• Process Is this a right process for Global
  Delivery?

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Proprietary / Confidential Material
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• gt CONTENTS
• gt Welcome
• gt Agenda Risk (People)
• gt About Us
• gt What Sets Us Apart
• gt Our Core Competencies
• gt Clients
• gt ClientSpeak
• gt ISO Certification
• gt Contact Us

Categories of Risk

• People
• Does the offshore team understand the product?
• Do the offshore and onshore team understand each
  other?
• Do both teams have counterparts on either side?
• What should be the communication plan?
• Are both teams exposed to the others culture?

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Proprietary / Confidential Material
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• gt CONTENTS
• gt Welcome
• gt Agenda Best Practices
• gt About Us
• gt What Sets Us Apart
• gt Our Core Competencies
• gt Clients
• gt ClientSpeak
• gt ISO Certification
• gt Contact Us

Managing Risk

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Proprietary / Confidential Material
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• gt CONTENTS
• gt Welcome
• gt Agenda Case Studies
• gt About Us
• gt What Sets Us Apart
• gt Our Core Competencies
• gt Clients
• gt ClientSpeak
• gt ISO Certification
• gt Contact Us

BPO Services

• Underwriting Triage
• Adjudication of Claim
• Claims Examination
• Claims Audit

• Inbound Customer Service
• Outbound Call center
• Technical support Help Desk
• Web support

• New Enrollment (Application) Processing
• Risk Management Information Processing
• Claims Processing Benefit Assessment
• Claims Vertexing
• Mail Room Processing Eligibility Check
• Policy Owner Services

• HCFA / UB /Dental Claim Form Processing
• 1099 Data Processing
• Document Capture Services

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Of Processes
Proprietary / Confidential Material
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• gt CONTENTS
• gt Welcome
• gt Agenda Case Studies
• gt About Us
• gt What Sets Us Apart
• gt Our Core Competencies
• gt Clients
• gt ClientSpeak
• gt ISO Certification
• gt Contact Us

BPO Services

FPS Billing
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Of Processes
Proprietary / Confidential Material
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• gt CONTENTS
• gt Welcome
• gt Agenda Case Studies
• gt About Us
• gt What Sets Us Apart
• gt Our Core Competencies
• gt Clients
• gt ClientSpeak
• gt ISO Certification
• gt Contact Us

IT Services at AUS

• Applications Development
• Applications Maintenance/Support
• Data Warehouse Administration
• Business Intelligence/Reporting
• ERP Applications Customization
• BPO Services

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Proprietary / Confidential Material
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• gt CONTENTS
• gt Welcome
• gt Agenda
• gt About Us
• gt What Sets Us Apart
• gt Our Core Competencies
• gt Clients
• gt ClientSpeak
• gt ISO Certification
• gt Contact Us

About Us
Who Are We?
gt iSpace, Inc., headquartered in Los Angeles gt An
Enterprential business solutions company gt
Innovating Project Delivery for business
improvement, efficiency and cost
reduction Maximizing Client Value gt Business
model focused for strategic, long term client
relationships gt Industry knowledge and
expertise gt State-of-the-art information
technology gt Talented, diverse and dedicated
professionals gt Flexible global delivery model
Proprietary / Confidential Material
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• gt CONTENTS
• gt Welcome
• gt Agenda
• gt About Us
• gt What Sets Us Apart
• gt Our Core Competencies
• gt Clients
• gt ClientSpeak
• gt ISO Certification
• gt Contact Us

What Sets Us Apart

• Strategic Approach
• To Professional
• Services
• Thought Process
• Orientation
• Process
• Improvement
• Knowledge
• Creation of Client
• Value

• Client Partnership Methodology
• Many iSpace Client Relationships Exceed 10
  years
• Time-tested Methodology,
• Systems
• Quality, Risk Mgmt. Disciplines
• Custom Client
• Service Model
• 24/7 Service Level
• Capability

• Business Optimization Experience
• Broad Industry
• Expertise
• Process Integration
• Experience
• e-Business,
• e-Commerce
• Competences
• Customer Service
• Enhancement

• World Class Talent Team
• Business Process
• Outsourcing
• Business
• Application
• Outsourcing
• Global Delivery
• Model Onsite,
• Offsite, Offshore
• Senior Recruiting
• Strategic Sourcing Organization

Proprietary / Confidential Material
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• gt CONTENTS
• gt Welcome
• gt Agenda
• gt About Us
• gt What Sets Us Apart
• gt Our Core Competencies
• gt Clients
• gt ClientSpeak
• gt ISO Certification
• gt Contact Us

Core Competencies
gt GRID LEGEND 1. Healthcare 2. Financial
Services 3. Automotive 4. Commercial 5. Public
Sector 6. Technology 7. Media Entertainment
Proprietary / Confidential Material
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• gt CONTENTS
• gt Welcome
• gt Agenda
• gt About Us
• gt What Sets Us Apart
• gt Our Core Competencies
• gt Clients
• gt ClientSpeak
• gt ISO Certification
• gt Contact Us

Core Competencies
gt GRID LEGEND 1. Healthcare 2. Financial
Services 3. Automotive 4. Commercial 5. Public
Sector 6. Technology 7. Media Entertainment
Proprietary / Confidential Material
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• gt CONTENTS
• gt Welcome
• gt Agenda
• gt About Us
• gt What Sets Us Apart
• gt Our Core Competencies
• gt Clients
• gt ClientSpeak
• gt ISO Certification
• gt Contact Us

Core Competencies
gt GRID LEGEND 1. Healthcare 2. Financial
Services 3. Automotive 4. Commercial 5. Public
Sector 6. Technology 7. Media Entertainment
Proprietary / Confidential Material
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• gt CONTENTS
• gt Welcome
• gt Agenda
• gt About Us
• gt What Sets Us Apart
• gt Our Core Competencies
• gt Clients
• gt ClientSpeak
• gt ISO Certification
• gt Contact Us

Clients
Our Successful Partnerships
Proprietary / Confidential Material
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• gt CONTENTS
• gt Welcome
• gt Agenda
• gt About Us
• gt What Sets Us Apart
• gt Our Core Competencies
• gt Clients
• gt ClientSpeak
• gt ISO Certification
• gt Contact Us

ClientSpeak
Jobs Well Done
Proprietary / Confidential Material
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People Like Us

• gt Honda 2005 Vendor of the Year Finalist
• gt Premier Provider of BPO Health Care Services
• gt Creative Outsourcing Partner

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• gt CONTENTS
• gt Welcome
• gt Agenda
• gt About Us
• gt What Sets Us Apart
• gt Our Core Competencies
• gt Clients
• gt ClientSpeak
• gt ISO Certification
• gt Contact Us

ISO Certification
World Class Quality
gt CMM Level 3 Compatible gt iPM for Project
Management gt Microsoft Frameworks for .Net
Applications gt RUP for Java Applications
Proprietary / Confidential Material
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• gt CONTENTS
• gt Welcome
• gt Agenda
• gt About Us
• gt What Sets Us Apart
• gt Our Core Competencies
• gt Clients
• gt ClientSpeak
• gt ISO Certification
• gt Contact Us

Thank You!
How Can We Help Today?
Carl J. Temple, Client Executive carl.temple_at_ispac
e.com 714.402.7922 mobile [phone] ext. 244
office 310.563.3801 fax
Proprietary / Confidential Material