ASCnet SEMCI Bus Tour

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ASCnet SEMCI Bus Tour

• Who is ASCnet and what is our Position and
  Intentions

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Who is ASCnet . . .

• Representing over 5,000 agencies and brokers
  throughout the world.
• Our members are part of a group of over 8,500
  agencies and brokerages with over 100,000
  desktops using the current versions.
• Our users group is voluntary -- we earn our
  members support.
• Canadian Numbers

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Our Position Statement

• It is the position of the ASCnet Interface
  Committee to promote e-commerce through true
  SEMCI (Single Entry Multiple Company Interface)
• SEMCI refers to the ability to enter data into an
  brokerage management system and transfer it to
  multiple company systems (upload) without having
  to re-enter the data for each company. Companies
  then return policy information to update the
  brokerages management system (download).
• Transmissions may occur in batch or real-time
  mode.

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Intentions of ASCnet

• It is the intent of ASCnet that our vendor, the
  companies we represent, the organizations of
  ACORD, CSIO and IVANS, and all involved, use
  technologies available today and channel our
  concerted efforts toward achieving true SEMCI.
  Realizing that SEMCI is a Workflow and not a
  Technology.

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ASCnet SEMCI Bus Tour

• Challenges Faced by Brokerages and Companies

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Challenges for the Broker

• Time Consuming Workflows
• Training on Multiple Entry Methods
• Dependable Internet Connections
• Maintenance of Multiple Passwords
• The Need for Immediate Replies
• Handling of Traditional Paper
• Downloading of Traditional Underwriting Tasks
• Varying Distribution Channels and Tools
• Other Challenges
• ________________________________
• ________________________________
• ________________________________

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Challenges for the Company

• Communication Costs
• Non Integrated Data Bases
• Legacy Systems
• Multiple Broker Management Systems
• Acceptance of Automation Solutions
• Underwriting/Processing Costs
• Knowing where to start and/or direct resources
• Other Challenges
• ________________________________
• ________________________________
• ________________________________

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Challenges for the Industry

• Getting information to the principals of the
  brokerage on what is available
• Company Marketing Representatives are not always
  informed about Real Time Solutionsonly
  proprietary web sites
• CSRs do not want to give up old and ineffective
  workflows
• Mindset that web site is the best
• Misconception that One Size Fits All
• Other Challenges
• ________________________________
• ________________________________
• ________________________________

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ASCnet SEMCI Bus Tour

• What are our Options for E-Commerce? Not all
  support a SEMCI Workflow.

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Options for E-commerce

• Download by Batch Processing
• Upload by Batch Processing
• Real-Time Processing
• Interactive (Not SEMCI)
• Web Browser (Not SEMCI)
• Bridging (Not SEMCI)

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ASCnet SEMCI Bus Tour

• What is WARP Technology?

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What is WARP?

• A communication network that connects brokerages
  using multiple vendors to the companies
• Designed to enhance the way we do business
• To improve customer service
• Reduce expenses for companies and brokerages

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ASCnet SEMCI Bus Tour

• Who is using WARP Technology Today?

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2007 Real-Time Interface

• 80 Carriers in the US
• 4 Carriers in Canada
• 13 Vendors in the US and Canada
• 5100 Configured Agencies and Brokerages in the US
  and Canada

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Real-Time GrowthU.S. and Canada Combined
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ASCnet SEMCI Bus Tour

• What is available in Real Time transactions and
  workflows to our brokers today?

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Whats Available Today?

• Real-Time Transactions

• Service Transactions
• Inquiry Status (View)
• Billing
• Claims Status
• Loss Runs
• Policy
• Company Website
• Make Payment
• Endorsement Bridge

• Quote, Issue, and Bridging
• Personal Automobile
• Residential
• Additional Transactions
• Alerts! Company Messages

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ASCnet SEMCI Bus Tour

• Providing Instant Service and Saving Time and
  Expenses

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Brokerage Priorities for Service

• Majority of service to our clients begins at the
  brokerage
• We need a consistent approach to carrier
  interaction
• Inefficient work-flows cost us real money
• Training has always been an issue
• Quick response from carrier allows us to provide
  quick response to our clients

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Traditional ApproachIdentify the Clients
account number in brokerage management system
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Traditional ApproachPull up the appropriate
companys website
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Traditional ApproachNavigate to the billing
inquiry area of website
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Traditional ApproachEnter client account or
policy number
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Traditional ApproachWe see the billing status
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SEMCI Real Time ApproachWe are already in the
management system and simply choose the Real Time
Butterfly
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SEMCI Real Time ApproachWe select the Billing
Inquiry function
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SEMCI Real Time ApproachIts all automatic
after that!
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SEMCI Real Time ApproachHere is our information
for our client
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What are the costs to the industry?

• Traditional Approach
• Time spent from initial inquiry to response back
  10 minutes
• Estimated cost to brokerage - 5.00
• Estimated cost to company - 3.00 (Phone Inquiry)

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What are our brokerages costs?

• SEMCI Approach
• Time spent from initial inquiry to response back
  1 minute
• Estimated cost to brokerage - .50
• Estimated cost to company - .15

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What does this efficiency save us?

• As of July 2004, based on total transactions of
  925,000, the industry has saved an estimated
  6,000,000 in expenses and countless hours of
  time that can be allocated for sales opportunities

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Do The Math

• CSR _at_ 20/hour
• 200 transactions / month
• 4 minutes (carriers site)
• 1 minute real-time(Actual time is lt 1 minute
  using an brokerage management system)

Annual Savings of 2,400!
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Do The Math - Savings
Number of Transactions Processed Daily
Number of CSRs in brokerage
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Easier Work Flow for the Broker and Company

• Enter information into Standard Form
• Complete Company Unique Information by using Web
  Edits
• Transfer of Data by WARP to Company
• Real-time rate returned in seconds
• Ability to Issue
• Immediate download of policy information
• Transact business at point-of-sale
• Immediate printing of policy for client

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Value Added Technologies

• WebEdits
• Allows companies to establish brokerage message
  handling rules
• Simple Data Cleansing Edits
• Complex Relational Edits
• Company Unique Questions
• WebDNA
• Allows companies to establish brokerage and user
  level security rules
• Known Elements User ID and Password Storage
• Unknown Elements Certificates, Keys
• Message Encryption and Secure Connections

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ASCnet SEMCI Bus Tour

• Solutions and Improvements to answer some of our
  challenges

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Solutions / Improvements

• Consistent Workflow at the brokerage Desktop
• New Real-Time User Interface
• Easier Transaction Selection
• More Options Visible

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Solutions / Improvements

• Improve Experience Results Satisfaction
• Transaction MUST work!
• Accuracy is KEY!
• More effective data edits and company unique
  questions
• Real-time
• Multi-Company
• Within the workflow

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Solutions / Improvements

• More Companies More Transactions
• As more companies enable real-time within
  brokerages, brokers are using real-time more
  consistently
• As more transaction types are enabled within
  brokerages, brokers are using real-time more
  consistently
• Solution Give brokerages more real-time
  companies and transactions

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Where Do We Go From Here?

• WebEdits integrated into Company Web Services
• Vehicle Symbol Lookup
• Territory Lookup
• Real-Time Endorsements
• Alerts to Companies
• Broker / Wholesale Services
• Broker Download
• Broker TS (receiver from agents / sender to
  carriers)

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ASCnet SEMCI Bus Tour

• Lets talkLets See!
• Open Discussion