Overview of North Sound Mental Health Administration

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Overview of North Sound Mental Health
Administrations Internal Structure
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Administration

• The Administrative Department of NSMHA consists
  of the Executive Director, Deputy Director and
  Support Services.
• The Administration oversees compliance with
  Center for Medicare and Medicaid Services and the
  Mental Health Division as well as interacts with
  Tribal governments. The Administration also
  implements policy directions adopted by the Board
  of Directors.

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Administration

• Chuck Benjamin, Executive Director
• Greg Long, Deputy Director/Planner
• Annette Calder, Executive Assistant
• Rebecca Pate, Administrative Secretary
• Shannon Solar, Administrative Secretary
• Barbara Jacobson, Secretary
• Christin Haymond, Receptionist

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Quality Management Department

• Quality Management functions are
• Quality Assurance and Improvement,
• Utilization Management,
• Care Advocacy,
• Complaints/Grievance/Appeals/Fair Hearing,
• Risk Management,
• Policy Development Support,
• Inpatient Utilization,
• Customer Services, and
• Monitor Delegated Functions.

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Quality Management

• Cindy Ainsley, Quality Manager
• Laura Davis, Lead Quality Specialist
• Charissa Fuller, Lead Quality Specialist
• Kurt Aemmer, Quality Specialist
• Julie de Losada, Quality Specialist
• Angela Fraser-Holtz, Quality Specialist
• Terry McDonough, Quality Specialist
• Diana Striplin, Quality Specialist
• Sandy Whitcutt, Quality Specialist

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Fiscal Department

• The Fiscal Department handles all
• Revenues,
• Expenses,
• Inpatient Claims,
• Fiscal Audits,
• Payroll,
• Insurance,
• Government Reporting and
• Administration of Employee Benefits, etc.

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Fiscal Department

• Bill Whitlock, Fiscal Officer
• Shari Downing, Accounting Specialist
• Sean Powell, IS Support/Accounting Specialist

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Information Systems/Information Technology
Department

• Our Information Systems/Information Technology
  Department handles all aspects of our
• Network,
• Security,
• Data,
• Website,
• Equipment, and
• Technical Needs.

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IS/IT Department

• Michael White, IS/IT Administrator
• Dennis Regan, Data Support Analyst
• Sean Powell, IS Support/Accounting Specialist

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Contracts Department

• The Contracts Department oversees
• Contract Negotiations,
• Contracts and Amendments,
• Contract Deliverables,
• Provider Licensing,
• Memorandums of Understanding, and
• Participates in the Administrative Audits.

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Contracts Department

• Margaret Rojas, Contracts Coordinator

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Consumer Affairs Department

• Consumer Affairs coordinates consumer involvement
  in NSMHA activities as well as activities at the
  State level.

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Consumer Affairs

• Margaret Rojas, Consumer Affairs Coordinator

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Planning Department

• Planning works with cross systems and community
  stakeholders to evaluate system functions and
  needs in order to develop or improve services. A
  Regional Strategic Plan is developed every 3-4
  years and revised annually. The purpose of the
  Strategic Plan is to address areas of desired
  improvement in the delivery of services and the
  overall mental health system. A major focus of
  Planning is to assure close coordination of care
  across different systems of care (DD, employment,
  health care, HCS, schools, etc.).

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Planning

• Greg Long, Deputy Director/Planner
• Tom Yost, Planning Specialist

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NSMHA Management Team

• The NSMHA Management Team is comprised of
• Executive Director,
• Deputy Director,
• Fiscal Officer,
• Contracts Coordinator,
• IS/IT Administrator,
• Executive Assistant, and
• Quality Manager.
• Currently the two Lead Quality Specialists are
  filling the position of the Quality Manager on
  the Management Team. The structure of the
  Management Team may be revisited after the new
  Quality Manager joins in September.

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Quality Management Contacts

• Risk Management
• Critical Incidents Kurt Aemmer
• Utilization Management
• Utilization Review Sandy Whitcutt
• Denials Charissa Fuller
• Authorizations Terry McDonough

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Quality Management Contacts

• Care Advocacy
• Adults Laura Davis
• Children Angela Fraser-Holtz
• Systems Julie de Losada
• Inpatient Utilization Charissa Fuller
• Delegated Function Charissa Fuller

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Quality Management Contacts

• Complaints, Grievances, Appeals, Fair Hearings
  Diana Striplin
• MHD Audit Terry McDonough

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