SIFY

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Sify - the ideal partner for Remote Offshore
Infrastructure Management
www.sifyims.com
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Agenda

• About Sify
• Overview performance
• Services
• Vision
• Capabilities
• Infrastructure Tools
• Robust offshore delivery model
• Value proposition differentiators
• Flexible engagement model
• Case studies
• Remote data center management - Large Chemical
  Corp, USA
• Remote network monitoring - Global Media
  Entertainment Co, USA

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About Sify
Remote Infrastructure Management is central to
our operations

• Largest managed network services provider to
  corporate India, Sify supports over 1200
  corporations
• Monitors manages over 60,000 infrastructure
  devices/instances, servicing clients across
  India, USA, Europe the Middle East
• Leading data center services provider with 2
  Level-3 data centers and one Level-4 data center
• Largest provider of public internet access in
  India Sify manages 30,000 desktops across 3000
  locations, supporting over a million subscribers
• Leader in broadband access for homes
• Three command centers in India, with offices in
  the US, UK Middle East
• Listed on NASDAQ ( SIFY ), 1900 employees, USD
  102.1 M revenues in 2005-06

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Service Vision
To provide business responsiveness, quality and
cost advantages to our customers IT operations,
through proven best practices in
Offshore Remote
Infrastructure Management Services
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Service Capabilities
Data Center Management Servers, Databases, Middle
Tier Apps, Messaging, Storage Systems
Pro-active monitoring Incident management
Network Management Routers, Switches, VoIP
devices, Network Links
Problem, change Configuration management
ITIL compliant processes, SLA driven engagements
Asset management, Patch management
Availability management
Security Management Firewalls, Intrusion
Protection Systems, VPNs, PKI, AAA Tools
Process consulting, Audits Reviews
Implementation/Migration support
Desktop Management Desktops, Laptops, File
Print Servers
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Service Infrastructure

• Capacities on 4 cable systems on diverse oceanic
  paths - Trans Atlantic Trans Pacific
• 99.99 connectivity available till our
  international peering points at NY, LA, London
  HK
• Peering arrangements with major network providers

Customer Data Center

Customer Global Network

• N 1 redundancy
• Secure - Physical Information level
• Customizable toclient security policies

GMOC

SIFY Cloud 99.99 Uptime
Level 3 Data Centers
GMOC- Global Management Operations Center
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Infrastructure Sify Global Network
Redundancy For Reliability
Flag
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Service Tools
Control at Your Finger Tips

• Service price includes cost of tools
• Flexibility for customization
• Integration with commercial tools

• Sify NMS Remote Monitoring
• Sify Integrated Service Desk

• Extensive reporting
• Real time, Historic, Custom
• Role based dashboard views
• Powerful self service functions

• SIFY IonI Customer Portal

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Robust Offshore Delivery Model
Scoping, Knowledge Acquisition, Project
Co-ordination, Hands Eye Support
Onsite Co-ordination
70 90 Offshore
ITIL best practices
Risk mitigated transition
Pro-active Performance Monitoring, Threshold
Alerts, Dashboard Reporting
Seamless integration of client processes
Remote Monitoring
Ongoing Risk Management
Incident Management, Service Desk for
escalations, knowledge repository
Level 1 Support
Problem mgt, Change mgt, Capacity mgt,
Performance mgt
Level 2 3 Support
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Value Proposition
MULTI LEVEL ENGAGEMENT VALUE
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Sify Differentiators
THE SIFY EDGE
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Flexible Engagement Models

• Pricing
• Shared Vs Dedicated
• Per Device, Per Incident
• TM, Fixed Annuity
• Time
• Contract period
• Phased engagement
• Scope Scale
• Contractual
• BOT
• Engagement governance structure

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People
Best of Breed Best of Exposure

• Network certifications
• CCNA/CCNP/CCIE
• System Certifications
• RHCE, SCSA, SCNA, MCSE, MCSD
• Database certifications
• OCP, OCA, MCDBA
• Security certifications
• CISSP, CISA, BS7799 auditors
• Process certifications
• ITIL, Six Sigma

• Operating System
• Windows, Solaris, HP-UX, AIX, Linux
• Database
• MS-SQL, MySQL, Oracle, Sybase, Postgres SQL
• Messaging MS-Exchange, Lotus Domino
• Web / App servers
• Weblogic, Websphere, iPlanet, Apache, Tomcat,
  IIS, Coldfusion
• Service Tools
• Openview,Unicenter, Patrol, Remedy, Magic

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Clientele
Unmatched among India based service providers

• No of Devices/Instances managed 60,000
• No of Problem tickets annually -1.0 Million
• No of Change tickets annually 2,500
• No of Voice Calls p.m. (retail) 150,000
• No of Voice Calls p.m.
  (corporate) 10,000

1000 Corporates in India Over a million
subscribers Live, 24x7 services
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CASE STUDY Remote data center managementLarge
Chemicals Corp, USA

• Engagement Objectives
• Redesign processes and operations procedures in
  compliance with ITIL practices
• Perform end-to-end management of two data centers
  (London New Jersey) remotely from India
• Manage over 1500 servers and application
  instances
• Support on 24x7x365 basis with stringent SLAs

• Activities by Sify
• Server O/S Mgmt
• Web Server and Citrix Terminal Server management
• Database ( SQL ) Administration
• Mail server management
• Storage and Backup monitoring and mgmt
• Support for migrations

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CASE STUDY Remote data center managementLarge
Chemicals Corp, USA

• Benefits to the customer
• Streamlined processes, which are ITIL compliant
• Integrated view of entire IT infrastructure (not
  possible hitherto)
• Measurement of performance of the IT operations
  made possible for the first time (through various
  SLA parameters)
• Single point ownership for complete production
  support of infrastructure
• Reduction in operations cost by 40
• Staff redeployed for strategic in-house
  initiatives
• Visibility into capacity bottlenecks and
  redundancies

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CASE STUDY Remote network monitoring Global
Media Entertainment Co, USA

• Activities by Sify
• Configure devices on Sify NMS for remote
  monitoring from Chennai
• 24x7 proactive remote monitoring from Chennai
• Alerts by email, SMS, voice and through service
  portal
• Alert customer staff as well as telcos providing
  data network services when link is down
• Extensive reporting

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CASE STUDY Remote network monitoring Global
Media Entertainment Co, USA

• Benefits to the customer
• Provided comprehensive view of the health of the
  network infrastructure
• Minimised impact of incidents through early
  alerts
• Provided visibility into capacity imbalances,
  leading to rationalisation of additional
  investments
• Problem management to address root causes
• Enforced change management best practices
• Improved return on IT investment

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Summary

• Offshore leveraged model - cost savings around 50
  60
• Pro-active advisory services provides additional
  benefits of enhanced productivity and increased
  ROI
• Risk mitigated methodology allows for selective
  off-shoring in a gradual manner
• Governance structure combines flexibility with
  control

Sify The ideal partner for Offshore
Infrastructure Management
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Sify Is Best Suited For Discrete Offshore
Remote Management Forrester Wave
TM Global Delivery Infrastructure Management
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Thank you. We look forward to working together.
www.sifyims.com Sify Limited (India operations)
2 Floor, TIDEL Park, No 4, Canal Bank Road,
Taramani, Chennai 600113, India