Commercial Applications

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Commercial Applications
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(1) Office Automation

• Traditional tools are replaced by computers.
• It is because computers can help reduce manual
  work and so cut the cost of routine jobs.

Electronic Office
Traditional Office
Office Automation
e.g. Typewriter, file cabinets
e.g. Computers, scanners,networks, laser printer
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(1) Office Automation

• Various application packages are used
• Word Processing
• Spreadsheet
• Presentation
• Accounting
• Database Management System
• Graphical Presentation
• Telecommunication

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(2) Telecommunications

• Means of electronic transmission of information
  over distances
• Allows an organization to communicate with the
  outside world

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Applications in Business

• Electronic Communication
• Electronic Meeting
• Business Process

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Electronic Communication

• Electronic mail (Mail)
• Electronic message sent and received via computer
  network
• Popular way for communication

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Electronic Communication

• Voice mail
• A variation of electronic mail
• Digitized voice message
• Similar to electronic mail

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Electronic Communication

• Bulletin Board System(BBS)
• Allows its use to post public or private messages
• Others can read them by accessing the BBS
• Serve as a central location
• Convenient and low-cost

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Example
Telnetbbs.org.hk
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Electronic Communication

• Instant Messaging Tools
• A type of communication service that enables you
  to communicate with another in real time over the
  Internet
• Examples ICQ, Yahoo Messenger
• Support voice mail, e-mail, file transfer

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Electronic Meeting

• Electronic Meeting System (EMS)
• Make use of audio and video communication
• Allow conferences and meetings to be held among
  participants
• Reduce the need for travel
• Videoconferening
• Held in real time
• Participants being televised

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Business Process

• Electronic Funds Transfer (EFT)
• An online transaction processing system
• A cashless way of handling money
• Banking and retailing business
• Capture and processing of money and credit
  transfers (banks??business)

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Examples of EFT

• Autopay System
• an automated system for paying gas bills,
  electricity bills through computers
• reduce queues at paying centres.
• EPS (Easy Pay System)
• buying goods without cash
• payment directly deducted from customers
  account and transferred immediately to shops
  account

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• ATM (Automatic Teller Machines)
• provides 24 hours banking services such as cash
  withdrawal, deposit, checking account balance

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• VISA/Credit Card
• allow customers to buy goods or services without
  paying immediately but after a fixed period of
  time
• Smart card/Octopus
• suitable for handling large number of small
  business transaction such as paying
  transportation fees, buying soft drinks in
  vending machines.
• Convenient, needless to take care of coins
• accurate and reliable payment method

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E-banking

• Enhance online services
• Access and operate bank services via internet
  anytime anywhere

http//www.winglungbank.com.hk/
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Internet Banking
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E-shopping

• Many shops provide online shopping payment
  services through the Internet
• You can view updated catalogues of goods all over
  the world
• You can buy goods without going out for shopping

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Business Process

• Electronic Data Interchange (EDI)
• Computer-to-computer interchange
• Involving at least 2 parties
• Avoid the need to print out document at one end
• Provides faster,cheaper, and more accurate method
  of exchanging information

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Carrier
Large Retailer
Manufacturer
Retailers Bank
Manufacturers Bank
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Future Trend ...

• Combining different types of card which store
  electronic information into a single smart card.
• people can purchase, reserve goods, products and
  services at home through Internet.
• Cashless society is resulted.

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(3) Personal Information Manager

• Helps organize personal information such as
  appointments and to do lists.
• Basic functions
• Appointment Calendar
• Address book
• Schedule Management
• Calculators
• email
• Mail Merge and Print

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Lotus Organizer
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(4) Personal Data Assistant

• A handheld device that combines computing,
  telephone/fax, and networking features.
• A typical PDA can function as a cellular phone,
  fax sender, and personal organiser.
• Some PDAs are hand-held PC with tiny keyboards.
  Another class of device uses a touch-screen and
  stylus for data entry.

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Applications

• Diary/scheduler
• To-do list
• Phone/address book
• Notepad
• Drawing application
• Finance software

• Calculator
• Alarms
• World time
• File manager
• Voice recorder
• Data synchronisation
• Printer connection.

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(5) Project Management Software

• Allows you to plan, schedule, track and analyze
  the events, resources, and costs of a project.
• Usually, a PMS will build a PERT Chart to
  describe a work schedule.

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(6) Management Information System

• Provide information and support for effective
  decision making by managers.
• Types of MIS
• Information Reporting System
• Decision Support System
• Executive Information System