Oasis: A Practical Application of Knowledge Management

1
Oasis A Practical Application of Knowledge
Management

• Pegi Newhouse
• Director, E-Communications
• Azurix

2
What is the Purpose of the Intranet?

• Share What We Know
• Intranets give employees a place to input
• Leverage Existing Knowledge
• Intranets are accessiblesources of
  reusableinformation

3
What is Our Company Like?

• Global
• Language issues
• Culture
• Technical Strengths
• Internet Cowboys

Note A Global Company can sometimes mean a
Disconnected Company!
4
Who is Our Audience?

• What do they need?
• Research
• News
• Deal Processes
• Policies and Procedures

• What type of people are they?
• Internet Saavy
• Busy
• In Need of Very Current Information
• Want to Feel In the Know
• Geographically Dispursed

5
What is Our Goal?

• Oasis needs to be
• Timely
• Interactive
• Collaborative
• Personalized
• Attractive

6
What is the Timeline?

• Rollout date set 45 days away!
• Set strict time schedule
• Set goals
• Realistic within time constraints
• Phase rollout
• Weekly meetings
• Get firm commitments from decision-makers

7
Whos Doing What?

• Build a team
• Develop partnerships HR, IT, PR
• Know who decision-makers are and what drives them

IT
Consultant
Oasis Team
8
Team Structure
IT
Consultant
Oasis Team
1 Director 1 Manager 1 Sr. Spec. 1 Admin
PR
HR

• Additional Contributors
• Facilities
• Deal Teams
• Legal
• Investor Relations

• Accounting
• Executive Team-OOC, OOP, CEO
• Engineering
• International Offices

9
A Look At Oasis
10
How Do We Apply KM?

• Communities
• Dow Jones Intranet Toolkit
• Proactive Content Gathering Process
• Computer-based Training
• Decentralized Content Contribution Model

Key All of these activities promote
participation and activity on the part of the user
11
What is a Distributed Content Contribution Model?
Production Server
Staging Area
Edition
Submit
Work Area 1
Submit
Work Area 2

• Benefits
• Roles
• History / editions