We transfer intelligence into the networks

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We transfer intelligence into the networks
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e-Government Forum

• Managed Services for e-Government
• IAN JACOB
• Commercial Director
• 22-23 February, 2006
• Sofia

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What we do

• TeleLink Group is active in fixed and mobile
• telecommunications services and integration.
• Shortly after establishment in 2001, we developed
  
• to become the leading provider of turnkey
  telecommunications
• services in Bulgaria.
• We provide enterprise and telecom solutions
  covering
• design, construction, management, maintenance and
  
• support of information infrastructures. We use
  cutting
• edge and market leading technologies to provide
  our clients
• with high functionality that creates added value
  to their services.

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Financial Summary

• Grown at a historical revenue CAGR of 79 since
  2001
• Reached a EUR 30 m. business worth at the end of
  2005
• Year-on-year sales growth as high as 104 in
  2004/2003
• 50 annual growth registered in 2005 and
  expected to stay in 2006
• Sustainable levels of profitability
• - EBIDTA in the 20 area
• - PBT in the 10 range

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Strategies Priorities

• Telelink is rapidly pursuing a development path
  to expand geographically within the region and
  into Western Europe and develop new products and
  service, particularly outsourcing and managed
  services.

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Customers
Eg CBM and the Globul Network, Vivatel, CosmoRom
Eg DZI Financial Group, Bg National Bank, MoJ
Eg BTC MAN, DWDM, NGN
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Partners
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How Managed Services can enhance Government
Service

• Management of budget constraints and financial
  engineering Capex v Opex
• Delivering smaller government
• Access to private sector expertise
• Systematic definition of service specifications
  and service levels
• Public Accountability? Internal specialisation is
  not competitive

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Reasons for Outsourcing

1. Cost
2. Resource Focus
3. Access To New Technologies
4. Flexibility
5. Speed of Change and innovation
6. Internal Market Discipline
7. Transparency of Costs

Average priorities by organisations who have
outsourced their IT delivery
Result of survey by IT/Telecom providers of their
European customers
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Managed Service or Outsourcing?

• Make or buy?
• Strategic or tactical contracting?
• Asset ownership
• Staff and skill transfers
• Organisational boundaries
• Key drivers costs, efficiency, budgets
• Nature of buyer/supplier relationship
• Transition costs and management
• Technology renovation
• Stick to the knitting and dis-economies of scale
  where should the expensive skills be used?
• The downsizing argument and social issues

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The Checklist!

• Key Considerations 1
• Quality of Service Internal/External
• Emergency Plan
• Service Integration Costs
• Exit/Migration Plan
• Control of Data
• Independence
• Value Chain analysis

• Key Considerations 2
• Service Level Definition
• Process and Workflow Design
• Customer Service Impact
• Project Management
• Vendor Relationship Management
• Technology Strategy and Complexity

• Success Factors
• Business Case Analysis
• Process Optimisation
• Quality Control
• Definition and Management of Service Levels

The list is long but the rewards are great!
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Managed Services in Europe

• Huge growth year on year for 10 years (15 agr)
• Public sector drivers
• Creation of specialist managed service providers
• Sophisticated relationship management and
  incentives
• Risk management and Service Level Agreements
• EU Services Directive and eGovernment Initiatives
• Political Innovation

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EU Government Examples

• UK - Ministry of Defence
• - 10 year contract, GBP4bn, IT Infrastructure
• Germany Federal Foreign Office
• - 5 year contract, VPN solution globally
• Belgium EU Institutions
• - 4 year contract, Eur17m, ICT services
• Norwegian Ministry of Foreign Affairs
• - 5 year contract, 30m, IP communications in 84
  countries
• British Home Office
• - 10 year contract, Eur325m, data migration and
  WAN
• UK Inland Revenue Service
• - 10 8 year contract, GBP3bn, IT voice
  services

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Telelink Approach to Managed Services

• Building on our ECC Components
• Priority focus on customer relatioinship
• Deliver Service Level Improvement
• Technology programs
• Management Reporting and performance monitoring
• Partners and partnerships

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We transfer intelligence into the networks