experience IT

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• experience IT

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RSB Mission

• To help customers improve operational and
  financial performance and enhance customer
  service through our global IT services.

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About RSB

• Blanket Supplier to DCX for IT Services
• Tier1 to Keane Inc.
• Global Footprint
• Partners with Microsoft, IBM Adobe
• MMBDC Certified MBE

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Customers

• DaimlerChrysler
• CDI
• DHR (Atlanta)
• Fostoria Hospital (Ohio)
• State of Arkansas
• Deloitte Consulting
• Advanstar
• Questex
• Inhealth Transcription Services

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RSB Strengths

• Dedication to quality of
• Processes
• Workforce
• Infrastructure
• Communication Channels
• Form Long Term Partnerships
• Committed To Cost Reduction
• One-Stop IT Service Factory
• Lights Out Service Continuity

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RSB Business Divisions
Publishing

• Quark and PDF Conversion
• XML Conversion
• Ads conversion

HealthCare Insurance
Financial

• Mail room processing
• Claims Processing
• Medical Transcription

• Forms Processing
• Credit Cards, Loans
• Accounting Services

Program Management
Software and Engineering

• Project Management
• Project Consulting
• Business Intelligence

• Application Development
• Custom Development
• Professional Services

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Capabilities Service Delivery Models
On-shore
Near-shore
Off-shore
Automotive
Publishing
HealthCare
Software Development
I.T. Staffing
Document Digitization
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RSB Services

• Medical Transcription Services
• Data Capture
• Content Engineering
• Professional Services
• Software Development
• Staffing
• Application Maintenance Support

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Data Capture Capabilities

• Accounting Services (Offshore bookkeeping)
• Customer/Employee Survey and Product Database
• Employee Customer Product Registration
  Warranty Administration
• Credit Card Applications
• Remittance Processing
• Transportation/Logistics Tracking
• Air bill Bill of Lading Shipment Notices
• Litigation Support
• OCR cleanup and Indexing Scanning
• Backfile Image Conversion
• Health Insurance

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Professional Services

• Services Capabilities
• Providing skilled resources to meet the market
  need for mainframe, client server, internet and
  ERP programmers and analysts.
• Fixed Price Projects
• Software Maintenance and Support
• Complete Outsourcing

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Business Model

• Co-sourcing / outsourcing of IT applications for
  a long period
• Fixed price projects on a project by project
  basis with offshore development
• Provide on-site resources with no project
  management responsibilities by RSB

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Application Development

• Development expertise in
• Microsoft
• Sun
• IBM
• Oracle and various Architectures
• Highly qualified skilled software
  professionals with Global Experience
• Currently working on Projects
• EMR
• ERP
• Shipping Package solutions for CHA
• Distance Accounting
• Workflow

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Capability (Skills by Technology)
Client/Server
Mainframe
Internet
ERP / BI
Oracle Sybase SQL Visual Basic PowerBuilder I
nformix C/C Unix
Cobol JCL CICS DB2 IMS DB/DC
JavaTechnologies HTML CGI Lotus
Notes Domino Web Design Tools
SAP PeopleSoft COGNOS Documentum
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Client Strategic Direction

• Impact on the Client Organization
• Free Up Resources
• Consolidate Operations
• Leverage Talent
• Keep Customer Focus on Quality and Turnaround
  Time
• Increase Precision and Recall
• Sharing of
• Technology
• Organization
• People
• Process
• Risks and Rewards
• Augmented Resources to Meet Business Objectives
• Virtual Company

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V-Dot used as a Project Management Tool
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Expectations

• Confidentiality, Creativity, Consistency
• Relationship Building and Problem Solving
• Accountability and Responsibility
• Responsiveness
• Plan the Work, Work The Plan
• Productivity Improvement Leading to Cost Savings
  
• Technology and Knowledge Exchange

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Facilities In India

• 7500 sq. ft air conditioned space
• A Server Room with physical and software security
• Generator set for backup power
• Guard shack
• Power stabilizers and UPS

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Locations
CANADA Toronto
USA MICHIGAN COLORADO
India DELHI
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Communication Link

• Dedicated 2MB line connected to Internet
• Dedicated point to point line can be installed

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Network Security

• 1). Virus attack a). Daily Virus
  updating on server.
• b). Scan
  Network Local HDD
• c). Refer the
  Norton Virus Calendar on the Norton site
  
• 2). Hacker Attack a). Firewall
  Maintenance
• b).
  Security policy for firewall
• c). No
  access from outside but all access from inside
• 3). Internet Usage Regular Monitoring of
  sites logged by users. Log random checks.
•  
• 4). Password a). Domain
  administrator password to be changed
  
  
• every 15
  days / at random as decided by the administrator.
• b) To be kept in a
  sealed envelope with Authorized signature in a
  safe place.
• c) Windows
  2000 environment
• d)
  Password Protection for Workstation

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Power Supply Back up

• DHBVNL Board (Govt. Of India)
• DG SET Backup
• DG SET on call basis (One Hour)
• Servo Stabilizer
• UPS

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Data And Access Security

• PERSONAL SECURITY - Data awareness and physical
  checkup
• ACCESS SECURITY - User Ids and rights
• DATA SECURITY - Rights and non copying
  media restriction
• PROCESS SECURITY - User Ids and rights
• NETWORK SECURITY - Maintained by Network
  Engineers
• NETWORK ADMINISTRATION Maintained by Network
  Engineers
• COMPANY POLICIES - Confidentiality agreement
• DISASTER RECOVERY - Planned single and multi
  point failure
• BUSINESS CONTINUITY PLANS - Exists and
  continuously updated
• SYSTEM SECURITY - GNAT box Firewall
• PHYSICAL SECURITY - Company material and
  Proprietary information
• ANTI VIRUS AND DENIAL OF SERVICE Traffic
  monitoring of QOS and DOS attacks
• INFORMATION SECURITY Company policy and GNAT Box

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Quality

• ISO 90012000 Certification
• Quality Policy Integrated with Management
  Philosophy
• Quality Awareness Training
• Software changes to incorporate elimination of
  Non-Conformity

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Continuous Improvement

• Customer Feedback
• Quality Assurance Engineers
• Periodic Assessment/Appraisals
• Preventive and corrective Measures
• Periodic Interaction between Managers and QAs
  and Developers on productivity and quality issues.

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Organization
President
Admin Secretary
Exec Vice President
Account Manager Content Management
Account Manager Outsourcing Services
Account Manager Recruitment
Account Manager Software Services
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India Organization
V.P -Operations
Admin Secretary
Network
CE Manager
Software
Data Capture
MT
Component Engg Team Leaders
Team Leaders
Network
Systems
M.T.
D.E
Procurement
C.E
Development