GP Systems of Choice

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GP Systems of Choice

• Annual NHS Connecting for Health Clinicians
  Conference
• 15th November 2007

Kees van Ek, GPSoC Programme Manager
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Contents

• Why Introduce GPSoC?
• Benefits to General Practice
• Aligning Objectives
• Next Steps
• Where to get more information

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Why Introduce GPSoC?
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Problems

• No clarity about how choice of GP systems would
  be delivered
• Ad hoc arrangements for delivering Choose and
  Book, EPS, GP2GP through existing suppliers
• Limited ability to manage GP system suppliers and
  hold them to account for system performance and
  poor support

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Development of GPSoC

• The development of GPSoC took 1.5 years and the
  following were closely involved in its
  development
• Joint GP IT Committee
• Chairs of GP clinical system User Groups and
  other GPs
• SHA and PCT representatives
• Suppliers

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Solutions

• GPSoC brings existing system suppliers into a
  strategic relationship with NHS CFH to deliver
  improvements to GP IT
• GPSoC will offer a choice of systems from 8 GP
  system suppliers alongside the LSP offering
• The national GPSoC Frameworks Agreements,
  supported by the local GPSoC Call Off Agreements,
  will improve the effectiveness of supplier
  management
• GPSoC sets out a clear development path for GP
  systems to deliver services though the Spine

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Benefits to General Practice
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Maturity model
GPSoC Level 2 is minimum requirement for entry
into GPSoC
Additional standards and requirements are
applicable at all levels, including SCR, Service
Levels, DR and BC, data migration, clinical
safety, Core GP System Requirements and training
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Improved Service from suppliers

• All suppliers will be required to meet a minimum
  set of service levels for
• Availability
• System response times
• Call and email answer times
• Fix times
• Underlying problem resolution

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Greater say in the delivery of service

• National contracts with the suppliers provide
  escalation route for individual GPs and PCTs
• NHS CFH will be seeking greater user involvement
  in the acceptance testing of NPfIT applications
  and prioritisation of requirements
• Formal service reviews will involve the NHS and
  there is the option to impose penalties on
  suppliers for poor performance

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IT Infrastructure Upgrades

• NHS CFH capital funding in 2007/08 for the
  following order of priority
• Clinical server replacement (spend on migration
  to hosted service preferred), N3 upgrades, local
  networking
• Anti-virus software
• Scanning and document management
• Workstations, monitors, printers

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Supporting Informed Choice

• Move the debate from funding pressures to the
  merits of the systems under consideration
• Provide supplier roadmaps for new GPSoC and
  supplier specific developments
• Provide details of delivery track record and
  system performance for all GPSoC systems

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Suppliers Plans for achieving GPSoC Levels
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System Migration

• GPSoC services will facilitate migration by
  requiring all suppliers to
• comply with a set of data migration requirements
• provide post-migration audit trail access to
  practice data
• Provide a practice with its data extract on demand

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Clarifying Responsibilities

• The planned PCT-Practice agreement sets out the
  PCTs and the Practices responsibilities for
• Provision of IMT services
• Exercising choice, including a template business
  case
• Approving use of software
• Identifying training needs and agreeing a
  training plan
• Business continuity
• Developing a local service level agreement and
  escalation procedure

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Aligning Objectives
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NHS CFH Strategic Objectives

• Deliver integrated solutions that support the
  delivery of care across traditional NHS
  professional and organisational boundaries
• Greater take up and ongoing use of NPfIT
  functionality such as Choose and Book, EPS,
  GP2GP, etc
• Migration to secure and resilient hosted services

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Next Steps
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Entering into GPSoC Contracts

• Practice must be business go live with minimum
  of Choose and Book 1 and EPS 1
• PCT signs up to GPSoC on behalf of the practice,
  with the practices permission
• PCT and/or Practice simultaneously terminate any
  existing contracts for the same services

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Where to get more information

• Contact your SHA and PCT representatives
• www.connectingforhealth.nhs.uk/gpsoc
• Download the Guide to GPSoC
• Download the Step by Step Guides
• Review supplier roadmaps
• Responses to FAQs
• Email gpsoc_at_nhs.net
• GP clinical system suppliers