GN 2100 Upgrade

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GN 8210 Digital Amplifier
Superior Sound and Ultimate Protection
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A few facts on GN Netcom

• GN Great Nordic GN Resound, GN Netcom, GN Mobile
  (Jabra)
• GN founded in 1869, GN Netcom in 1987
• Develops, manufactures and markets hands-free
  solutions
• Headquarters Denmark Manufacturing China
• 1000 employees globally
• Products sold in more than 80 countries
  worldwide
• 35 global market share

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The digital advantage
The next generation of headset amplifiers are
digital !
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Digital Advantage no 1 Sound quality
improvements
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Background noise reduction
Noise reduction less fatigue
Original call
With GN 8210
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Auto volume correction
Auto volume increased efficiency
Original call
With GN 8210
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GN 8210 ultimate sound protection
Quote .. we received calls from a construction
site and from a roadside phone booth during rush
hour. The results were impressive. . noticed a
marked decrease in background street noise, and
the caller's voice sounded smoother and less
harsh.
http//reviews.cnet.com/GN_Netcom_GN_8210/4505-645
6_7-30992994-2.html?tagglance
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Digital Advantage no 2Superior protection -
daily noise exposure - acoustic shock
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Two types of noise
1. General noise at work Average level
throughout the working day

Average -e.g. 85 dB(A)
Workday
Extremely loud gt110 dB
2. Acoustic shock Sudden and excessively
loud noises - telephony
1 minute
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Noise at work dBs and time

1) Noise at work
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Noise at work EU legislation

• Applicable to all work places
• Contact centers in risk zone 20 over new
  lower action level
• With normal headset solutions, agents can be
  above level if they use headset at high volume
  level

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Noise at work the risks
Potential effects - Tiredness - Tension in
shoulders and neck - Increased stress levels
- Older age hearing impairment -
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Noise at work what can be done

• Reduce office noise levels
• - Improve room acoustics Carpets, partitions,
  waffles
• - Eliminate unnecessary noise move faxes
  printers
• 2) Telephone specifics
• - Change phone ring tones
• - Headset choices one/two ear, outgoing noise
  reduction
• - Headset equipment 85 dB(A), incoming noise
  reduction

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GN 8210 the legislation
GN 8210 is designed for the new legislation -
Guaranteed max daily exposure 85 dB(A) with any
phone system, 8 hrs daily use. - Designed for
new upper action level 85 dB(A). Above this
level, employers must provide hearing
protection. - Between 80-85 dB(A), employers
must instruct in how to reduce noise levels. This
can be done by supplying agents with e.g. GN
Netcom instructions guide, showing how to use
volume control and cautioning employees to keep
volume levels down.

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Two types of noise
1. General noise at work Average level
throughout the working day

Average -e.g. 85 dB(A)
Workday
Extremely loud gt110 dB
2. Acoustic shock Sudden and excessively
loud noises - telephony
1 minute
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Acoustic shock levels
118 dB Telephony equipment level
102 dB ACIF G616
88 dB TT4

2) Acoustic shock
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Acoustic shock the risks
Potential effects - During exposure Discomfor
t and pain - Shortly after Shock /
Nausea - Some time after Headaches Naus
ea Hypersensitivity to loud sounds
Tinnitus Stress Neck and
shoulder pain Hearing Impairment
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Acoustic shock what can be done
Highest risk contact centres - Check telephone
switch and equipment - Always use headsets with
limiters 118 dB limit - Use new digital
equipment to provide higher protection
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GN 8210 ultimate sound protection
Extreme noisee.g. alarm signal, feedback howl
GNN headsetsETSI requirement
GN 8210 CrystalClear
GN 8210 TT4
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Acoustic shock protection
Acoustic protection safe agents and workplace
Original call
Headset 118 dB limitation
With GN8210CrystalClear
GN 8210 102 dB - ACIF G616
With GN8210TT4
GN 8210 88 dB TT4
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GN 8210 ultimate sound protection
Press release November 4, 2004 For immediate
release British Telecommunications Selects GN
Netcom Digital Headset Amplifiers as Contact
Centre Standard -Contact centre users will
benefit from GN 8210's ability to reduce incoming
noise from callers Delivers productivity,
safety, and sound quality enhancements COPENHAGEN,
DENMARK (November 4, 2004) GN Netcom, the
worlds leading provider of hands-free
communications solutions, today announced that
British Telecommunications (BT) has chosen to use
its GN 8210 digital headset amplifier for more
than 20 000 employees throughout its 42 contact
centres in Great Britain and India.
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The GN Netcom difference

• Dedicated to contact centres
• - All headsets designed for all day comfort IF
  design awards
• - Sound quality, reliability, ease of use are
  product key words

2. First in first - First noise canceling
headset First cordless headsets Bluetooth
and digital First digital amplifier GN 8210
for commercial markets
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Thank you