Dominion

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• Dominions
• Senior Care Program

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Dominion Services Available

• Online Account Management
• An easy way to keep track of your account,
  billing, usage and more. Manage your account
  online at www.dom.com
• Budget Billing Plan
• This plan enables customers to level out their
  utility bills over a 12-month period. Budget
  customers pay a pre-determined amount each month,
  based on their electric usage and utility costs.
  Dominion will review a customers budget amount
  periodically and alter it to keep pace with
  current electrical usage, if necessary. Customer
  must be current with their bills to be
  eligible.
• Emergency Medical Equipment
• If you or someone you know requires the use of
  electrically-powered medical equipment, read
  about being added to our medical conditions list
  at www.dom.com
• Special Billing
• Dominion offers special billing formats for the
  visually or hearing impaired.
• Third Party Notice
• This program lets any customer designate a
  friend, relative, clergy, or even a social
  service agency to be notified before service is
  interrupted for non-payment. See next slide for
  enhancements to this process.

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Third Party Notice Enhanced Enrollment Process
Previous mailing process averaged 9-10 days to
complete transaction.
Current same day online processing via
www.dom.com Confirmation letter to customer of
record.
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Online Confirmation
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Energy Assistance Programs

• State Programs for Low-income Households
• The Virginia Department of Social Services offers
  energy assistance programs to help eligible
  households with their heating and cooling needs.
• Virginia Fuel Assistance Program
• CRISIS Program for heating season.
• Cooling Program for cooling season.
• Dominion Programs to Help with Winter Heating
  Summer Cooling
• EnergyShare
• The program provides heating assistance to people
  who dont qualify for federal fuel assistance or
  for those who have no other resource. The program
  has been expanded to assist Seniors, age 60 or
  over with their summer cooling bills.
• Fan Care

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New Feature Available via www.dom.com

• In an effort to further enhance your Customer
  Service experience with Dominion, we have
  established a method for our partners to view
  customer account information via our web site at
  www.dom.com
• This new function allows viewing of
• Current billing information
• A copy of current and past bills
• Up to 12 months of billing, payment and usage
  history
• Customer initiated service request

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Online access via www.dom.com
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Web Access (continued)

• The benefits of this enhancement will
• Eliminate many phone calls
• Reduce faxed authorizations
• Provide daily updated information
• Reduce the number of authorized vouchers
• (future benefit for Cooling Program)
• In order to initiate this process, please
  complete the following application and return to
  Dominion via fax at 1-888-867-3133.

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Complete and fax to 1-888-867-3133

• Contact Person (First Last Name)
  ________________________________________________
• E-Mail Address (must be an individuals e-mail
  address) ___________________________________
• Agency Mailing Address __________________________
  ______
• ________________________________
• ________________________________
• Primary Phone Number ______________________
• Fax Number ______________________
• Upon receipt of the above information, you will
  be issued a User ID and Password along with a
  detailed presentation to assist you with this new
  process.
• Dominion values our partnership with the Energy
  Assistance agencies and we hope this new feature
  will enable you to better serve the needs of our
  communities.