Microsoft Windows Vista INTERNAL DOC FOR DELL ONLY

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Microsoft Windows Vista INTERNAL DOC FOR DELL
ONLY

• February 2007

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Why Dell when thinking about Microsoft
Exchange/Vista/Office 2007?

• Dells partnership with Microsoft is strong
• Largest Microsoft Reseller with over 10 of
  Microsoft sales (as identified on Microsofts
  10K)
• Microsoft Gold Certified Partner
• Microsofts largest customer
• Dell has expertise with Exchange/Vista/Office
  products
• Dell IT participation in Windows Vista 2007 TAP
  program
• Dells participation in Exchange Server 2007
  Rapid Deployment Program
• Dell has a readiness plan in place
• All Dell representatives trained on Windows Vista
  2007 and Exchange Server 2007
• Dell has market leadership
• Dell is the leading supplier of desktop and
  notebook computers worldwide with nearly 20 of
  the overall share (IDC)
• 85 of Dells sales are to business customers who
  need integration between Client and Enterprise
  systems and software
• Dell is the second largest supplier of
  Industry-standard servers worldwide and the
  largest supplier in the US
• Dells worldwide services network encompasses
  52,000 technologists in 180 countries who have
  helped with the migrations of over 4 million
  Exchange and Active Directory users

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Microsoft Vista Benefits

• Improve security and compliance Windows Vista
  provides multiple layers of protection to help
  your company address the increasing risk and
  expense associated with information security and
  regulatory compliance, such as the protection of
  customer data, and with compliance of corporate
  policies. Windows Vista is designed to help
  organizations overcome risks with a highly stable
  platform that provides maximum security. One
  reason is the way the operating system takes full
  advantage of new security certification
  requirements and standards. The result A more
  protected platform raises the bar for security.
• Optimize your desktop infrastructure - Updating
  computer configurations can be costly and time
  consuming. Windows Vista includes improved
  technologies to simplify remote management of
  PCs. It also helps keep PCs in their desired
  configuration by preventing users from making
  unauthorized changes. Remote monitoring is also
  enhanced, allowing IT administrators to keep
  better track of the PCs they manage. With Windows
  Vista, it's easier to keep computers configured
  in a consistent way and efficiently trouble-shoot
  problems.
• Find and use information - Windows Vista helps
  organizations effectively manage complex data
  collections and provides new search capabilities
  so that users can quickly find almost anything on
  their computer or company servers.
• Enable your mobile workforce When employees
  travel or work remotely they often have
  difficulties collaborating with colleagues,
  responding to critical e-mails, and resolving
  business issues. Windows Vista is designed to
  connect people, improve collaboration, and
  enhance customer contacts with secure access to
  people, groups, and to the latest, most relevant
  information.

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Top Vista Features and Benefits to Your Business

• Hundreds of New Group Policy Objects Increases
  an I/T shops ability to consolidate management,
  new GPOs for network components, etc.
• IE7 builds on User Account Control, Active X
  Opt-in, Protected Mode (Lowest Privilege),
  Phishing Filterbottom line is more security to
  protect us from ourselves
• Windows Service Hardening / Windows Resource
  Protection Lots of great security controls that
  help protect our users from malicious software,
  Trojans, viruses
• User Account Control Great security
  improvement, but will cause some disruption as
  applications become UAC-compatible and end users
  adjust to nuisances
• Internals SuperFetch, ReadyBoost, Low priority
  I/O big user experience improvements (AV scan
  moves to background rather than stealing all
  system resources, etc.)
• Integrated Search
• Network Location Awareness Ability to create
  policy to better isolate home networks and wifi
  hotspots from work when connected through VPN
• Native deployment tools BDD/OSD, better image
  management, ability to modify the .WIM and add
  components without completely respining the build

• Improve security and compliance

• Optimize your desktop infrastructure

• Find and use information

• Enable your mobile workforce

• Ease of deployment

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IT Deployment Plan and Best Practices

• Start NOW!  Dell I/Ts been working with Vista
  since July 2005 TAP-RD (Rapid Deployment) and
  TAP-PV (Product Validation with Dell Product
  Group)
• Catalogue current platforms for Vista
  compatibility and make sure new systems meet
  minimums that will provide an acceptable user
  experience (Hardware budget will likely dictate
  some deployment timelines)
• Identify people and lab resources
• Get everyone familiar with Vista (UI, Security
  Controls, etc.)
• Get everyone familiar with Internet Explorer 7
• Start thinking about application compatibility
  with EVO set roadmaps for internal testing,
  understand compatibility timelines from key
  3rd-party vendors
• Understand your network and plan deployment
  mechanisms around bandwidth, latency, and user
  location
• Identify areas that cant migrate (legacy apps,
  etc.)
• Identify any business processes that might need
  to change for Vista and develop a PLAN
• Leverage Dell Managed Services and Microsoft
  training materials

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Dells capabilities span planning,
implementation, training and the support
afterward migration

• Assessment
• Asset Discovery
• Desktop and Notebook Readiness
• Server and Storage Needs Analysis
• IT Staff and End-User Training Requirements
• Help-Desk Readiness

• Asset Recovery Training
• Facility Cleanup and trash removal
• Asset Recovery per Plan recycle (value or
  donation) and/or proper disposal
• HW SW training and certification

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• Migration
• Microsoft Vista Migration
• Microsoft Exchange 2007
• Microsoft Office 2007

ASSESSMENT/PLAN
IMPLEMENT
MAINTAIN

• Design/Plan
• Consolidation/Virtualization Roadmap
• Deployment Requirements and Schedule (Includes
  physical roll-out and training)
• Image Management Planning

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• Support
• Premium Enterprise and Client Support
• Technical Account Management
• Incident Avoidance Benchmarking and Planning
• Maintenance Services

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• Installation
• Custom HW Image Installation prior to shipment
• Custom Delivery
• Enterprise wide installation (servers, storage,
  desktops and notebooks)
• Data Migration

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Dell Services Optimize Vista Planning
Plan
Implement
Maintain

• Customer Pain Points
• How do I determine which of my applications will
  work?
• How can I best leverage new Vista features to
  lower my deployment costs?
• How many PCs do I need to upgrade or replace?
• How much will Vista Deployment cost?

• Dell Service Solutions
• Vista Readiness Assessment
• Client Deployment Assessment
• Software Image Assessment
• Asset Discovery
• Application Management

• Learnings from Dell-on-Dells Vista Migration
• Application Compatibility Planning is the key.
  Identify applications and owners, set timelines,
  and leverage tools like the Microsoft Application
  Compatibility Toolkit. Weve also setup a
  virtual machine sand box for any app teams
  without the necessary hardware resources to run
  Vista. Its also important to contact 3rd-party
  vendors for their own timelines. Citrix and
  similar technologies can fill in the gap while
  apps become compatible.
• Deployment mechanism Our Vista build dumps
  around 8-10GB worth of data on the target.
  Understanding the impact and limitations of
  pushing that much data around for concurrent
  installs is very important. Add in User State
  Migration and the network resources and time to
  install are impacted further. Deploying to
  remote users is also a challenge. Were
  leveraging the native tools to create our Vista
  builds and making the install available as a pull
  from SMS 2003 Run Advertised Programs. This
  method uses our existing SMS global
  infrastructure, minimizing additional backend
  hardware. We will move to SMSv4 (MSCCM2007) and
  take advantage of additional sequencing,
  packaging, and user state migration features in
  the Q2 timeframe next year.
• UI (Aero or not to Aero?) Aero provides
  enhanced user experience but requires specific
  video controllers and system capacity. Well
  deploy with the Classic UI to not only minimize
  an end users adjustment to the new OS but to
  reduce initial calls regarding Aero. Users with
  systems that are Aero-capable will be able to
  enable at their discretion.

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Dell Services Ease Vista Implementation
Plan
Implement
Maintain

• Customer Pain Points
• How do I install Vista and migrate the end user
  data?
• How can I reduce a high-touch deployment
  processes while migrating to Windows Vista?
• What do I need to do for Windows Vista
  activation?
• How do I get my enterprise trained on all the new
  capabilities?

• Dell Service Solutions
• Dell Installation and data migration services
• Zero-touch deployment
• Vista Readiness Assessment
• Custom Factory Integration

• Learnings from Dell-on-Dells Vista Migration
• User State Migration When we migrated from W2K
  to XP we developed a custom solution and only had
  to worry about MBs of data. Today, our
  projection is that the average user will need to
  migrate between 4-5GBs. Its important to factor
  this into minimum free disk space requirements
  when planning upgrades or migrations. Microsoft
  recommends 15GB free disk space on C\ to install
  Vista, add 5GB of data to migrate and that number
  balloons to 20GB.
• Hardware In August we set our minimum
  supported configuration to 1GHz processor, 1GB of
  physical memory, and 15GB free HDD.  We also
  published a list of legacy platforms we
  anticipate supporting.  For new systems, weve
  increased the minimum memory to 2GB and a 256MB
  Aero-compatible video controller
• Volume Licensing As a volume license customer
  were used to embedding an enterprise key and
  forgetting about it. For Vista, well start
  with Microsoft-activated Multiple Activation Key
  and later move to a Volume License Key activated
  by an onsite Key Management Server in Q1 of next
  year. Currently, for Vista the backend KMS has
  to be either a Beta LH Server or another Vista
  system. In Q1, Microsoft should release a
  compatible KMS for Windows 2003 Server, our
  standard for DC Windows servers.

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Streamline Vista Support with Dell Maintenance
Services
Plan
Implement
Maintain

• Customer Pain Points
• How do I support manage my helpdesk for Vista
  issues?
• How do I manage patches for Vista?
• (Insert exchange pain points)

• Dell Service Solutions
• Gold Tech Support
• Vista Readiness Assessment

• Training Vista is a big change over XP. Well
  leverage Microsoft-supplied training materials
  for end users and compliment with brown bags and
  seminars. For Developers and technicians, weve
  setup instructor-led classes. Getting everyone
  exposed quickly to the new features, especially
  the security controls, should help reduce calls
  to the helpdesk.

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Questions