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Palmetto Health

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Palmetto Health 'Morning' Reports. Monitoring of Service Levels. Palmetto Health is working on one form that outlines our response to SLA's. ... – PowerPoint PPT presentation

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Title: Palmetto Health


1
Palmetto Health
  • Morning Reports

2
Monitoring of Service Levels
  • Palmetto Health is working on one form that
    outlines our response to SLAs.
  • Currently we review the following reports
  • daily and post for our staff.

3
Daily Answer Rate
4
First Call Resolution
5
Urgent Help Desk Case
6
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