Education Community of Practice

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Education Community of Practice

• St. Gallen, Switzerland
• 24th January 2003

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Public Sector Steering Group Update

• Changes to PSSG membership
• As a result of changes at EFQM, Bill Gormley is
  no longer Chair of PSSG. David Thompson has
  replaced him. Johannes Moeller is still joint
  chair
• Based on positive feedback from the first Public
  Sector Family Conference, PSSG decided the
  conference would be held again this year in
  autumn
• 2 PSSG commissioned projects have been completed

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Public Sector Survey Project

• Share results of survey with respondents
• Adaption of Model Guidelines in to Health,
  Education and Government (UNDERWAY)
• Based on the rewritten Public Sector Guidelines,
  consider sector specific case studies
• Link to research on Benchmarking Project,
  ensuring NPOS/NQOs are aware of website links and
  sharing best practice opportunities
• Web page as part of Public Sector pages for use
  by NPOs to share best practice, discussion medium
  results of survey could form the basis

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Link with PSSG strategy

• STRATEGY ACTION
• From survey results identify initial NPO/NQO to
  contact to explore requirements further
• NEXT STEPS
• Suggested NPO to visit Spain, Ireland,Italy,
  Turkey
• NQO to visit Czech Republic and Estonia
• Based on the outcomes of the above visits,
  identify appropriate organisation to invite to
  join PSSG

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Benchmarking Project

• It is unnecessary for PSSG to provide additional
  benchmarking opportunities/ services as the
  research uncovered a wealth of opportunity
  already in existence
• Include the most useful benchmarking
  organisations on the public sector website under
  interesting links
• Include key findings from this research in the
  Sharing best practice web page

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• Excellence Model refreshment project

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The changes

• Fundamental Concepts
• Only headline concept to change is Public
  Responsibility to Corporate Social Responsibility
• The text describing the concepts has been
  refreshed to make them more vibrant, alive and
  understandable
• All concepts now have a brief strapline with a
  common start Excellence is
• Quotes from CEO have been removed
• Training and awareness should reflect in a more
  visible way the concepts as a basis for the model

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• Criteria Definitions
• There are no changes to criteria headings
• All the definitions have been refreshed and
  clarified
• Refreshments include linking key words to the
  concepts as this was previously lacking

9

• Sub - Criteria
• For training purposes the term criterion parts
  should be used

10

• Leadership
• Some words in the existing criterion parts titles
  have changed whilst content has remained the same
• A new criterion part has been added Leaders
  identify and champion organisational change

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• Policy and Strategy
• Reduction from 5 to 4 criterion parts
• 2d has been removed and the guidance has been
  inserted into 2e, 1b and 5a
• NO OTHER CHANGES HAVE BEEN MADE AT CRITERION
  PART LEVEL FOR THE REMAINING CRITERIA

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• Guidance Points
• Most changes have been made at guidance point
  level
• Significant additions include
• more visibility for Corporate Social
  Responsibility and sustainability issues
• reporting and risk management in finance
• raising the importance of marketing
• additional outcomes and indicators in Criteria 9

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• Criteria Weightings
• Weightings for Criteria have remained unchanged

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• RADAR
• No change to elements and attributes
• Some additional text has been added to the
  introduction of RADAR
• An in depth description of scoring is not covered
• Unlikely that changes to the matrix itself will
  have a major impact on scoring

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Learning Edge Conference

• OVERVIEW
• Different format to last year
• 8 interactive sessions, addressing each of the
  fundamental concepts
• 8 open sessions, the topics being proposed by the
  participants
• 1 plenary session with a case study presentation
  on the future of business excellence

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