Nature of IT at EDS Electronic Data Systems

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Nature of IT at EDSElectronicData Systems

• October 2004
• Mohammed Haque
• Kirk Garten
• Tom Webb

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Nature of IT at EDS Agenda

• EDS Background
• EDS Organizational Structure
• EDS Headcount
• EDS IT Budget vs. Revenue
• EDS Charge Back Example
• EDS Service Level Agreements

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Nature of IT at EDSEDS Background

• Provides a broad spectrum of technical and
  business solutions
• A.T. Kearney is an EDS subsidiary and is one of
  the leading high- value management consultancies
• Employs more than 120,000
• 2003 Revenue over 20 billion
• Ranked 87th on the Fortune 500

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Nature of IT at EDS As a worldwide IT Service
Company, EDS

• manages more than 50,000 servers and 94
  application centres around the world,
• supports more than 3 million desktops around
  the world,
• manages 350 million-plus customer relationships
  and more than 2 billion customer interactions,
  and
• initiated Data Center Markup Language (DCML) --
  a new standard to allow disparate computer
  components to talk to each other throughout the
  worlds data centers.

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Nature of IT at EDS Organization Chief
Information Officer (CIO)

• CIO is a Vice President (VP) who reports to the
  Executive VP of Portfolio Management (PM).
• PM guides develops EDS portfolio of service
  offerings and solutions.

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Nature of IT at EDS Headcount

• Total headcount 120,000 located across 53
  countries
• 53,000 in the US
• 16,000 in Great Britain
• 2,000 in India
• one employee in Honduras

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Nature of IT at EDS IT Budget

• EDS annual revenue 21 billion. As an IT
  service company, it is difficult to break out
  IT vs. Non-IT spending. Each EDS account has its
  own budget which rolls up to EDS corporate
  budget.
• According to InformationWeek (Sept. 20, 2004),
  the IT Service Industry spends an average of 4
  of revenue on IS.

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Nature of IT at EDS IT Budget/Source Forrester

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Nature of IT at EDSIT Budget Charge Backs

• EDS has charge backs to cover IT usage in
  both human and computer resources.

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Nature of IT at EDS Charge Backs Human
Resources

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Nature of IT at EDSIT BUDGET Charge Backs
Other charges

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Nature of IT at EDSStandard Service Levels

• This example describes 3 levels of service --
• Essential
• Enhanced
• Premier

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Nature of IT at EDS Service Level Agreements
Services (SLAs)
Client ABC
EDS Account for Client ABC
Services
EDS Data Centres
Other EDS Leveraged Services
EDS Solution Centres
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Nature of IT at EDS Service Level Agreements

• SLA Summary -
• EDS SLAs are client and contract specific. Each
  are geared to best support the clients needs and
  budget.

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Nature of IT at EDSAcquisition Request

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Nature of IT at EDS Strategic Plan

• EDS is moving toward standard infrastructure
  platforms, middleware and applications.
• Target IT Mix 80 Common
• 20 Custom

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EDS Agile Enterprise Platform
Agile Design Principles

• Open plug-in architecture with well-defined
  interfaces
• Resilient to changes over time
• Industry and de facto standards compliant
• Event-oriented digital nervous system
• Utility-based resource provisioning and billing
  control
• Self-executing predictive monitoring and control

Business Process Outsourcing
Agile Applications Industry Frameworks
Agile Infrastructure
Global Secure Network
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Agile Applications Model from EDS
Nervous System
Data
Middleware
Infrastructure
A deliberate and well-planned layered
architecture provides leverage for developing and
maintaining multiple business applications
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The Transformation Journey
H
Mfg/Dist/Sales
Demand Event
Supply Event
Response
EVENTS
Sense
Sense
Sense
Procurement
EVENTS
EVENTS
Response
Response
Marketing
EVENTS
Sense
Response
MULTI- YEAR JOURNEY
Back Office
Leverage
Building an Agile Enterprise

• Centralized data management
• Simplified end-to-end business processes
• Highly scalable, secure network
• Application renewal skills
• Surge capable capacity
• Enabling integration platform
• IT program and process management skills

L
H
Speed