ICT%20INDICATORS%20Botswana%20Case%20Study

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ICT INDICATORSBotswana Case Study

Joint ITU/ECA regional workshop on Information
and Communication Technologies (ICT)
Indicators Gaborone, Botswana26-29 October 2004
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What have we done so far?

• MAITLAMO PROJECT
• e-readiness and ICT sector survey
• Benchmarking and Best-practice

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Areas of Focus

• Community Access and Development
• Learning
• Health
• Government
• Economic Development the ICT Sector
• Technical Infrastructure
• Legal Policy

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Purpose of Survey

• Provide a comprehensive report on Botswana ICT
  Status
• Provide a birds-eye view of the ICT sector in
  Botswana
• Determine the ICT Industry Characteristics,
  Challenges and Global Positioning
• Determine the Contribution ICT Sector makes to
  the Botswanas GDP

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Survey Approach

• Determine the industry sector ( Government and
  non-government)
• Concentrate on the government procurement agency
  and determine the ICT activities.
• Work in close partnership with Central Statistics
  Office
• Identify and select the key organizations
  (Commercial and Semi- Government)within the
  industrial sector and profile them
• The selection is not exclusive and organizations
  are free to response to questionnaires

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• Ensure that each industrial sector is represented
  in the survey
• Where possible gather as much information on the
  ICT sector and understand the ICT issues
• Be clear on the use of ICT and what is ICT (ICT
  industry, telecommunication and broadcasting)

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Methodology

• Have a good knowledge of the ICT industry
• Prepare Survey Questionnaires
• Face-to-face interview with key ICT executives in
  the selected organizations
• Telephonic interviews
• Published articles (annual reports etc)
• Press Releases issued by the key leading
  organization in the country on ICT issues.

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• Focus group discussion and underpinning ICT
  concerns
• Sourced material must not be trimmed to meet a
  predetermined criterion
• Company ICT executives must be the source of
  information

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Key issues for the discussion

• What are the characteristics which defines a
  local ICT market
• What are the challenges facing the local ICT
  industry
• What are the potentials of the local ICT industry
  in the global market

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Interview Considerations

• Remember ICT is a new concept and must be made
  simple to the interviewee with questions which
  are clearly formulated
• The characteristics of the interviewer may
  influence the success of the interview
• There may be ICT issues connected to the
  interviewee ( Care should be taken to ensure that
  there is interviewer-interviewee interaction with
  the interview

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Interview Strategies

• Make a business case with respect to ICT issues
  to the interviewee and ensure that the
  interviewee sees the benefits
• Interviewer must break down ICT concept
  complexity of questions, use simple, concrete
  questions related to reality where possible
• Make sure that the interviewee participate fully
  into ICT issues by referring to relevant
  experiences and materials

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• Make it absolutely clear that the information
  provided by the interviewee shall remain
  confidential and prove this with relevant
  documentation
• Empower the interviewee by allowing adequate time
  on interview and focus on the relevant questions.
• Confirm or repeat what the interviewee has told
  you

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Lesson Learnt from the survey

• ICT companies are not as a good source of
  information particularly on disclosing annual
  turnover
• Use a top down approach where the ICT decision
  makers in any sector can be interviewed
• Some companies are not keen to disclose
  information on the ground that its a company
  policy

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• It is difficult for some companies to complete
  the questionnaire for lack of time and interest,
  a follow up is imperative
• A proper briefing on survey has to be done before
  an interview can be granted
• There is a need for a common yard stick to
  measuring ICT sector

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What we can do

• Botswana ICT Spending compare to other SADC
  countries, Rest of Africa, Europe, America, Asia,
  WORLD
• ICT spending on Vertical Markets excluding
  financial services, telecom equipment
• Botswana ICT spending on ICT consulting

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• Systems Integration
• Package Implementation and support
• Outsourcing
• ICT education and training
• Hardware Deployment and Support

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For more information on Botswana ICT Policy
benchmark reports check www.http//maitlamo.gov.bw

• THANK YOU