Painless Accountability

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Painless Accountability

• Management Society Leadership Conference
• Aspen Grove, Utah
• September 18-20, 2003

Helena Hannonen, Ph.D. hhannone_at_stmarys-ca.edu Tel
. 408-345-3832
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President Burnout

• No strategy, goals, or plan
• No meetings or activities
• No or underutilized board
• I can do it myself attitude
• No communication with the Executive Committee
• Underutilization of resources

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Painless Accountability

• Do first things first
• Organize around a purpose
• Prepare diligently
• Surround yourself with great people
• Everyone is accountable
• Under-promise and over-deliver

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First Things First

• Learn your own stewardship
• Create your own vision
• Set up your own systems
• God is in details
• Understand how things work
• Let people do their jobs
• Meetings
• Have a set time and day for board meeting!

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Meetings

• Set a tone.
• Use effective meeting facilitation skills
• Have an agenda and send out minutes, including
  action items
• Use technology to replace or supplement
  face-to-face meetings
• Review your progress in meetings
• Manage time effectively

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Purpose

• Visualize and chart the purpose of your chapter
  so that everyone understands it.
• When you delegate, delegate completely.
• Establish systems to support your vision.
• Do things things the right way instead of the
  expedient way to achieve desired results.

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Preparation

• Visualize things for yourself.
• Prepare relentlessly.
• Identify potential trouble and start dealing with
  it before it happens.
• Instill preparedness in your board.
• Do not assume.

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Great People

• Analyze your own strengths and weaknesses
• Find the person best suited for the job
• Develop your board into a high performance team
• Learn from great presidents and boards
• Motivate and acknowledge
• Reflect before you decide

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Promises vs. Delivery

• Dont promise until you can deliver
• Build on successes
• Dont let critics set your agenda
• Avoid turning a well planned event into a
  disappointment
• Keep activities professional
• Pay attention to details
• Set up systems wherever you can
• Demonstrate proper speech and behavior

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Accountability

• Accountable (adj.)
• 1. Responsible
• 2. Liable
• 3. Explainable
• Set up the standards of performance that will be
  used in evaluating the results and the specific
  times when reporting and evaluation will take
  place (Covey, 1989, p.174).

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Accountability

• Be open and honest about what is going on in the
  Management Society
• Collect data regularly
• Create performance indicators
• Budget, membership, events, participation on
  event, scholarships, etc.

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Communication

• Marriott School

YOU

• National Steering Committee

• Executive Committee

• Other Local Societies
• (Law, Alumni)

• National and International
• Presidents

• Board Members

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Team Development 101

• Forming
• Storming
• Norming
• Performing

• Relationships

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Characteristics of High Performing Boards

• Productivity
• Have clear problem solving that leads to
  excellent results
• Measure performance and productivity
• Flexibility
• Perform different roles and functions as needed
• Adapt and are open to new ideas and approaches

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Characteristics of High Performing Boards

• Purpose
• Can describe and are committed to the common
  purpose
• Have goals and strategies for achieving them
• Communication
• Listen respectfully and value different
  viewpoints
• Express themselves openly and honestly
• Have warm and understanding interactions
• Empowerment
• Feel a personal and collective sense of power
• Have access to needed training and resources

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Characteristics of High Performing Boards

• Morale
• Are proud to belong to the Management Society
• Work with a sense of pride and satisfaction
• Recognition
• Are appreciated and recognized for individual
  contribution by the president and other members.
• Are recognized and valued for board contributions
  by Marriott School

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Training

• Accept mentoring from above
• Learn the responsibilities of other board members
• Mentor new people
• Do succession planning
• Use management tools for developing yourself and
  the board

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Training

• Share new ideas and resources
• Ask members for their management tips
• Reflect on the presentations given by speakers
• Use resources available online
• www.marriottschool.byu.edu/
• Would you like a chat area on Management Society
  resource section?

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Virtual Resources

• Blackboard
• Online teaching tool
• Has areas that can be used in chapter president
  training and ongoing discussions
• Pilot program in Northern California?
• National pilot program?

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Questions and Answers

• Accountability
• Training
• Virtual Resources
• Other
• What do you need?