Report on the Benchmarking Study Evaluation 2006

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Report on the Benchmarking Study Evaluation 2006

• Margarita Moreno, Manager Document Supply Service
• National Library of Australia

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Benchmarking Study Evaluation report

• ILL/DD benchmarking study 2001
• The key aims of the study were to
• identify the characteristics of high performing
  ILL/DD operations
• be an instrument for raising awareness and
  changing ILL/DD practices and
• assist any library to benchmark their operations
  against a standard set of data.

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Benchmarking Study Evaluation report

• Key factors that maximise performance
• examine workflows to ensure there are as few
  steps as possible
• implement an automation package
• ensure ILL/DD staff are well trained in resources
  and systems
• add and maintain holdings on union catalogues and
• investigate cooperative agreements with key
  libraries

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Benchmarking Study Evaluation report

• 2006 April survey to evaluate impact of the
  2001 ILL/DD benchmarking Study
• Aimed at collecting information on
• participation in the benchmarking study and
  training workshops
• activities undertaken to implement the findings
  of the study
• administrative location and functionality of ILL
  Area
• ILL activities
• key issues to be considered at the National
  Resource Sharing Consultation Forum

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Benchmarking Study Evaluation report

• Key finding - impact on users
• 84 supplied material to patrons within 5 working
  days
• 52 indicated fill rates increased
• 37 had automated patron generated requesting
  through web form

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Benchmarking Study Evaluation report

• Comparison with 2001 Survey
• Turnaround time - Requester
• 2006 average 5 2001 average 11.5
• Turnaround time - Supplier
• 2006 average 4 2001 average 6.2

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Benchmarking Study Evaluation report

• Turnaround time 2006 survey

• Turnaround time 2001 survey

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Benchmarking Study Evaluation report

• Key finding - examine workflows to ensure there
  are as few steps as possible
• 51 of respondents reviewed their processes to
  eliminate steps

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Benchmarking Study Evaluation report

• Key finding - implement an automation package
• 43 implemented automated system
• 20 implemented an ISO ILL automated system
• 22 indicated they planned to automate in the
  near future

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Benchmarking Study Evaluation report

• Key finding - ensure ILL/DD staff are well
  trained in resources and systems
• 59 provided training for their ILL/DD staff
• Training included document delivery seminars
  including Libraries Australia Document Delivery,
  conferences, resource discovery workshops.

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Benchmarking Study Evaluation report

• Key finding - add and maintain holdings on union
  catalogues
• 81 added and maintained holdings on union
  catalogues
• 61,000,000 volumes held by 161 libraries
  40,000,000 on NBD

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Benchmarking Study Evaluation report

• Key finding - investigate cooperative agreements
  with key libraries
• 53 investigated cooperative agreements
• from the comments most of the agreements were
  sectoral

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Benchmarking Study Evaluation report

• General comments
• 70 reported benefiting from the ILL/DD
  benchmarking study

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• The full report can be found at
  http//www.nla.gov.au/initiatives/meetings/documen
  ts/RSForumILLBenchmarking.doc
• Thank you
• Any Questions?
• Contact
• Margarita Moreno
• National Library of Australia
• mmoreno_at_nla.gov.au