Staff Motivation and Conflict Resolution

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Staff Motivation and Conflict Resolution

• Presented By
• Ione Broussard, CMC, CMIS, CMOM

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Keys to Good Management

• Be accessible.
• Be consistent.
• Delegate.
• Use tact when criticizing.
• Dont pass the buck.

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Ways to Motivate

• Dont issue commands.
• Delegate, dont dump.
• Set goals with staff.
• Listen.
• Let staff make decisions.
• Offer constructive criticism.

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More ways to motivate

• Provide continuity and consistency.
• Avoid hasty judgments.
• Furnish rewards and incentives.
• Follow through with promises.
• Monitor without smothering.

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The delegation of responsibility is essential to
effective medical management.Managers must

• Be specific.
• Avoid jargon.
• Explain to the employee why she or he is being
  asked to handle this task.
• Offer feedback.
• Understand when to give instructions and when to
  give orders.

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Effective Staff Meetings

• Have an agenda, stick to it.
• Limit to one hour.
• Encourage physicians to attend.
• Mandatory for staff.
• Encourage participation.
• Avoid reprimands.

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More tips for Staff Meetings

• Not a gripe session.
• Regular monthly schedule.
• End meeting on a positive note.
• Rotate meeting planning responsibility.
• Plan an occasional fun agenda.

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Conflict Resolution

• What shouldnt you do?
• Avoidance
• Taking sides
• Lack of follow-up

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Conflict ResolutionProtocols

• Focus on the big picture.
• Identify the conflict.
• Engage the respective parties.
• Create an impartial environment.
• Listen and validate.

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Conflict ResolutionProtocols

• Seek commonalities.
• Set realistic expectations.
• Strive for compromise.
• Dont drag out the process.
• Periodically check on those involved.
• Source Medical Economics

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QUESTIONS??Thank you!
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• As a manager, it is very rewarding to watch
  someone you have trained and encouraged improve
  their skills and level of efficiency.