Client Summary FY03

1
Client Summary FY03

• Cara Murray and Don Noack, Ombuds
• Sandia/NM Corporate Ombuds Office
• October 2003

2
Terminology

• Presenting Client the individual bringing the
  dispute to the Ombuds.
• Concern the topic of the dispute or conflict.
  These are not allegations.
• Over- or Under- Representation the fraction of
  presenting clients compared with the fraction of
  on-roll employees.

3
Types of Concerns Brought to Ombuds
Other Concern Issues w/Policies Rules Group
Intervention/ Assessment/Negotiation Career
Counseling Individual Dilemmas
Decisions Corporate Services Procurement/Tech
Transfer Case Contractor Conflict Subordinate
Conflict Management Conflict Peer Conflict
0 10 20 30 40
50 60 70 80
90
4
Detail of Management Concerns
Performance Review Salary Treatment Selection/Prom
otion Workforce Realignment/Surplus/IJS Work
Team Assignments Support/Resources Recognition/Val
ue of Contribution Other
0 2 4 6 8
10 12 14 16 18
20
5
Interpersonal Conflicts Dominate our Client
Business
Other Concern
8
Peer Conflict
Issues w/Policies Rules
8
1
Group Intervention/
Assessment/Negotiation
9
Career Counseling
2
Management Conflict
Individual Dilemmas Decisions
35
10
Corporate Services
2
Procurement/ Tech Transfer Case
7
Contractor Conflict
Subordinate Conflict
17
1
6
Job Classification of Presenting Clients
7
Over- Under-Representation of Client Groups
8
Comparison of Gender of Presenting Clients with
Sandias On-Roll Population
Presenting
On-Roll
9
Trends FY 2003
700 600 500 400 300 200 100 0
Yearly Caseload
FY93 FY94 FY95 FY96 FY97 FY98 FY99 FY00
FY01 FY02 FY03
10
Trends FY 2003
Comparison of Presenting Female Clients to
SNL Females On-Roll
11
Trends FY 2003
Conflicts Between Employees of All Classifications