STC Meeting

1
STC Meeting

• November 2009

2
Agenda

• 8 AM to 9 AM
• I.T. Announcements
• Power Issues
• Tops Tens of Taking Down a T1
• Tiers of Support
• Levels of Urgency
• Top Ten Trouble Shooting Issues
• Work Order System In-service
• How to Get Help
• How to Place a Work Order

3
Agenda

• 9 AM 945 AM
• Student Email is Coming
• Gaggle Webinar
• 945 AM
• Break
• 10 AM
• The STC Google Message Board
• 1030 AM
• Plans to Share Board Policies with Staff
• The ABCUSD 5-Year Tech Plan - Feedback

4
I.T. Announcements

• Power Issues
• Power Agent Lightspeed
• Computer Auto-on Settings
• The TOP 10s of Sharing a T1
• The List
• Review of I.T. Monitoring Tools
• Tiers of Support
• Teachers and STC's

5
TOP 10 ways to take down a T1

1. Let Student Watch YouTube Videos
2. Stream Internet Radio while grading papers
3. Do Software Updates during the school day!
4. Provide Students the secret Internet Filter
   Password
5. Plug in a home router/switch
6. Plug in a wireless access point from home
7. Start new Curricular web-Program w/o checking
   with IT
8. Create Your own computer images w/o checking with
   I.T.
9. Have school on a rainy day
10. Open the MDF, and ask what does this button do?

6
I.T. Announcements

• Top 10 Troubleshooting Issues

7
Traffic Monitoring Tools

• Two Levels
• bandwidth consumption over time
• specific causes of the consumption

8
Top 10 Troubleshooting Issues

1. Plug it in!
2. Is computer plugged into phone port or data
   port?
3. Replace incorrect or install missing Printer
   Drive
4. Run "chkdsk" or "Repair Permissions
5. Login with correct Username and/or Password
6. Unauthorized network device.
7. Remove software recently installed by user
8. Fake Virus Alerts
9. Printer is paused or Offline
10. Workgroup Manager settings are incorrect

9
Tiers of Tech Support for Teachers

• Level One
• Teacher - Troubleshoot to Ability
• Level Two
• Ask an Available Staff Member
• Notify Site Tech Coordinator
• Or secretary or admin
• Level Three
• STC, Secretary or Admin - Contacts IT
• Place Work Order (as advised)

10
Tiers of Tech Support for STC's

• Level One
• STC - Troubleshoot to Ability
• Level Two
• Peer Support
• Google Message Board
• Level Three
• STC, Secretary or Admin - Contacts IT
• Place Work Order (as advised)

11
Support Urgency

• Emergency (Call I.T.)
• campus wide
• No Internet, ABI down, GroupWise
• Critical (Call I.T.)
• single / few users
• affects major school operations
• Urgent (Work Order, Email)
• Single / Few Users / Lab
• Computer down
• General (Work Order, Email)
• Single User
• Program, Printer

12
Work Order System - Demo

• JoAnn

13
Gaggle Webinar

• 9 AM to 945 AM

14
Technology - Board Policies

• Numerous New and Updated Policies related to
  Technology!
• STC's - Overview training
• STC's Share Info with Staff
• Supporting Resources Online for STC

15
ABCUSD 5-Year Tech Plan

• Rough Draft ready for Review
• Feedback Needed
• Link to Document to All STCs
• Email Feedback to Colin Sprigg

16
TOP 10 ways to take down an IT Guy

• Call Americo on his personal cell at 310-654-0098
• Place IT work order to have Joey refill the paper
  tray
• Ask Raf to download ring tones for your
  grandmother
• Email Chi to fix your Mac
• Call Americo, at midnight, on his personal cell
  at 310-654-0098
• Place work order for I.T. to clean up a dead
  mouse
• Say, Oh Just a few more things in building
  100.. and building 400 and, Oh over in the
  office
• Contact Colin when a key is stuck
• Call Americo, during Thanksgiving, on his
  personal cell at 310-654-0098 regarding your
  digital turkey thermometer.
• Call Raf and ask, Why isnt Americo answering
  his phone?