Think Outside the Box

1
Think Outside the Box
to have a positive impact on your business
with George Bouklas, Ph.D.
2
Flow of Work is Directly Observable.
3
You can see it is

• On task behavior
• Cooperative Behavior
• Teamwork Behavior
• Productive Behavior
• Behavior that induces buying and repeat buying

4
These are all observable.Together they compose
the

• On task behavior
• Cooperative Behavior
• Teamwork Behavior
• Productive Behavior
• Behavior that induces buying and repeat buying

Flow of Work.
5
Behavior is Action.
6
Behavior occurs because

• we are COMMITTED.
• its been EVOKED.
• were in an ENVIRONMENT WITH THE SAME BEHAVIOR.

7
Flow of Work Behaviors

• arise out of your BELIEFS AND ATTITUDES
• arise out of your SELF-IDENTITY
• can be CUED REINFORCED by others
• can be CALLED ON BY THE WORK ENVIRONMENT

8
On-Task Behavior is
performing activities identified as desirable or
a component of the companys overall success.
9
We can look at theFrequency of
Behavior.
We can contrast it to Off-Task Behavior.
10
We can

• Identify On-Task Behaviors
• Specify On-Task Behaviors
• Measure On-Task Behaviors

11
We bring the employee in on the project.This
is completely transparent and direct.Thus we
keep the focus on success.
12
Where does Flow come from?
13
Flow comes from

• the increased behavior of the individual that
  promotes increases in others
• behavior increasing in small and large groups
• the company as a whole operating more as one
• blocks dissolving and not building up

14
And the highest Flow?

• The individual flows in his small group
• The small groups flow with the large group
• The large group flows with the regulators and
  suppliers
• The large group flows with the market and tunes
  into needs
• The large group completes sales
• The large group evokes repeat sales

15
Flow Stoppers

• Exposure to aversive stimuli
• Over-regulation
• Disconnection
• Withdrawal

16
If we want a smooth-running operation, why would
we use

• Punishment?
• Over-regulation?
• Disconnection of contact and support
• Withdrawal of support?

17
Why would we let anyone in the company do any of
these things?
18
The Answer?
Reinforcement Histories.
19
Reinforcement Histories

• We do whats worked for years
• We do whats worked all our lives
• We do it to advance ourselves and our interests
• We do it to increase our gratifications
• We do it to decrease our anxieties and to control
  our stresses

20
What does Flow Stoppage look like?

• Individual performance is lackluster
• People dont get along
• One department is pulling down another
• Sales suffer
• Sabotage

21
Principles for Increasing Flow
Starting Monday

• Monitor your regulation to increase Flow-of-Work
  Behaviors
• Responsive regulation as needed to increase
  Flow-of-Work Behavior
• Reinforcement Flow-of-Work Behavior Increases
• Withdrawal of aversive stimuli

22
Flow Some More

• Cueing
• Asking for responses already in the repertoire
• Asking for a response close to one already in the
  repertoire
• Modeling
• Changes in the belief system internal cues
• Decreasing Anxiety

23
There are 18 Flow of Work Behaviors.Each
company has its own thumbprint.
24
Each company has a handful of these behaviors
need to be addressed.
And right away.