Quality Gurus

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Quality Gurus
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Quality Gurus

• Early 1950s Americans - took the messages of
  quality to Japan
• Late 1950s Japanese - developed new concepts in
  response to the Americans
• 1970s-1980s Western gurus - followed the
  Japanese industrial success

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Quality Gurus

• Walter A. Shewhart
• Armand Feigenbaum
• Genichi Taguchi

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Walter A. Shewhart

• Statistical Process Control (SPC)
• Shewhart cycle (PDSA)
• Control Chart

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Shewhart cycle (PDSA)
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Control Chart
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Armand Feigenbaum

• Total Quality Control (TQC)
• The "hidden" plant
• Because quality is everybody's job, it may
  become nobody's job

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Genichi Taguchi

• Taguchi Method
• Quality loss function