OVERVIEW

1

• OVERVIEW

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CCMA
VISION
To promote social justice and economic growth
with the social partners by transforming
relations in the labour market This will be
achieved by delivering high quality, low cost,
dispute resolution and prevention services
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CCMA
MISSION STATEMENT

• For ourselves we hold dear professionalism,
  integrity and service and the value of sharing
  trustworthy relationships
• For the CCMA we hold ourselves accountable for
  sustaining our vibrant diverse community, united
  by a thirst for learning and strengthened by
  self-discipline
• For the public we hold fast to our commitment to
  transforming labour relations by resolving
  disputes fairly and sharing our knowledge widely
• For Africa we hold high the ideals of equity,
  social justice and shared prosperity

4
CCMA
CCMA VALUES

• Integrity
• Non-discrimination, embracing diversity
• Maturity
• Accountability
• Service and teamwork

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CCMA
CCMA STRUCTURE

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CCMA
AREAS OF FOCUS

• Dispute resolution
• Pre-conciliation
• Conciliation
• Arbitration
• Con/Arb
• Facilitation
• Dispute management
• Institution building

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CCMA

• Key statistics
• for
• 2003/2004

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CCMA
CASELOAD BY ISSUE
Note Other includes BCEA, EEA, SDA, UIA
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CCMA

• CASELOAD BY SECTOR
  (OTHER SECTORS LESS
  THAN 5)

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CCMA
CASELOAD BY PROVINCE
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CCMA
DISPUTE RESOLUTION EXPERIENCE (past 8 years)

• Average of 86 000 disputes referred per annum
• Some 510 cases referred per day 1 per minute of
  every working day
• 97 of all jurisdictional cases are scheduled
  within 30 days
• More than 80 are dismissal disputes majority
  individual dismissals
• Over 75 of referrals not represented by a Trade
  Union
• More than 70 of cases settled by conciliation
  some settled by conciliation only at the
  arbitration hearing (expensive settlements)

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CCMA
DISPUTE RESOLUTION EXPERIENCE (Amendments)

• s188A Pre-dismissal arbitration
• 99 referrals - increase of 725 over 2002/2003
• s189A Facilitation
• 182 referrals - increase of 379 over 2002/2003
• s143 applications received 4648
• CCMA (66)
• Bargaining Councils (37)

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CCMA
STRATEGIC FOCUS FOR NEXT THREE YEARS

• Improve the basic CCMA dispute resolution
  services
• Implement a performance management system to
  ensure adherence to all dispute resolution
  requirements
• Make optimal use of expedited dispute resolution
  process
• Design implement a quality control system to
  ensure a nationally consistent dispute resolution
  service

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CCMA
STRATEGIC FOCUS FOR NEXT THREE YEARS

• Establish specialist services with distinctive
  competencies
• Conduct high impact dispute management and
  institution building interventions
• Conduct strategically important and complex
  dispute resolution interventions
• Effectively market the specialised services
• Generate income from specialist services
• Develop legal capacity to effectively deal with
  legal matters and challenges facing the
  institution

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CCMA
STRATEGIC FOCUS FOR NEXT THREE YEARS

• Develop appropriate regulatory system
• Regulate dispute resolution delivery
• Regulate labour relations education, training
  and development

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CCMA
STRATEGIC FOCUS FOR NEXT THREE YEARS

• Strengthen research capabilities
• Conduct well targeted, high quality research to
  guide and support the work of dispute resolution,
  specialised services and registry
• Establish networks and links with research
  institutions

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CCMA
STRATEGIC FOCUS FOR NEXT THREE YEARS

• Improve support services
• Develop and implement a culture of internal
  customer service
• Develop and implement a comprehensive functional
  HR service
• Continually enhance fully functional, accessible,
  world class operating and reporting systems,
  ensuring data integrity

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CCMA

• DISCUSSION