ud

1
ud
Strategic Plan 2009/10 2011/12 Presentation to
the NCOPSelect Committee on Social Services
2
Outline of the presentation

• Introduction
• Strategic overview
• Mandate
• Vision
• Mission
• Strategic objective and
• Values.
• Challenges
• Planned outputs over the MTEF
• Budget Allocation
• Concluding remarks

3
Introduction

• SASSA is entering its fourth year of existence
• Good progress has been made on the consolidation
  of the establishment and operationalisation of
  the Agency
• Move towards comprehensive social security in
  line with SASSA Act
• Still faced with challenges in improving
  efficiency and effectiveness of grant
  administration and payment system

4
Agency Guiding Principles

• Vision
• A comprehensive social security service that
  assists people to be self-sufficient and
  supporting those in need.
• Mission
• To manage quality social security services,
  effectively and efficiently to eligible and
  potential beneficiaries.

5
Strategic Objective

• To build a high performance institution which
  manifests
• itself by compliance to good governance
  principles and
• striving towards operational excellence through
  continued
• service delivery improvements to the
  beneficiaries.

6
Values

• The values to which SASSA subscribes to are
• Social cohesion
• Transparency
• Equity
• Integrity
• Confidentiality and
• Customer Care Centered approach.

7
Achievements

• Increased access to social grants through
  establishment of
• Additional Pay points (number increased to 9,328)
• 221 local offices and 923 Service points
• Acquisition of 40 mobile units
• Integrated Community and Rural Outreach Programme
  (ICROP)
• Beneficiary information in all languages
  (pamphlets)
• Increased awareness of illegibility to social
  grants

8
Achievements cont

• Standardized disability assessment
• Reduced turn-around time from 3 months to at
  least 3 days (1 day in other regions)
• Reduction in litigation costs from R75 million to
  R21 million
• Backlog on temporary disability grants eradicated

9
Broad challenges

• Inadequate funding
• Variances in service standards across the Regions
• Limitation in reaching all eligible beneficiaries
• Inadequate infrastructure
• Lack of interfaces with other sources of data
• People
• Culture( attitude of staff, work ethic etc)
• Appropriate skills, and competencies

10
SASSAs Reform Agenda

• The Reform Agenda is underpinned by three key
  priorities,
• namely
• Customer Care Centred Benefits Administration and
  Management system
• Improved organizational capacity and
• Comprehensive and integrated social security
  administration and management services.

11
Outputs for MTEF

• Priority 1 Customer care- centred benefits
  administration and management
• Outputs
• Policy and legislative changes on CSG and age
  equalisation
• Beneficiary Maintenance framework
• Comprehensive Payment Management System
• Disability Management Model
• Customer Relations Management Strategy
• ICROP Strategy
• Service Delivery Model
• Automation of Core business System and
• SASSA Systems (MIS SOCPEN ERP) interfaces
  and
• MIS Registry Modules rolled-out.

12
Priority 2

• Priority 2 Improved organizational capacity
• Outputs
• Legal services model
• Corporate Compliance and Integrity Model
• Integrated Talent Management Strategy
• Knowledge Management Strategy
• Integrated Financial Management System
• Integrated Risk Management Framework and
• Buildings Infrastructure Strategy.

13
Priority 2 (cont)

• Priority 2 Improved organizational capacity
  (cont)
• Outputs
• Transport Management Strategy
• Records Management (Paper-based) System
• Integrated Communication and Marketing Strategy
  
• Change Management Strategy
• Integrated Monitoring and Evaluation Framework
• Framework on Strategic Planning, Operational
  Planning and Reporting
• Integrated Research and Development Strategy and
• Micro Simulations and Macro economic Model.

14
Priority 3

• Priority 3 Integrated and comprehensive social
  security administration and Management.
• Outputs
• Case Management System (Linking social security
  services with other social services)
• Institutional Model on Social Security.

15
Budget Allocation
16
Concluding remarks

• This strategic plan
• Seeks to confirm the Presidents State of the
  Nation Address when he said Social Grants
  remain the most effective form of poverty
  alleviation
• However, limited resources do pose a huge risk
  for effective and efficient service delivery
• SASSA is committed to work with this Committee to
  create a better life for the people of South
  Africa.

17
End of Presentation
I Thank You