Fay Frederick, Director

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AutomatedCorrective Action Management

• Fay Frederick, Director
• Quality Systems and Services Division
• Oak Ridge National Laboratory
• September 2006

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Introduction We use ACTS

• Experience, lessons learned and customer feedback
  
• An easy to use automated tool to manage
  corrective actions
• Integration with other systems
• Capabilities for data analysis
• Exceptional reporting functionality

PROVIDE VALUE TO THE USER
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ACTS supports our feedback and improvement
process

• Captures significance of issues applying graded
  approach
• Serious
• Important
• Minor
• Bins data into various categories and types
• Enables trending of issues
• Provide feedback to line
• Ensures continuous performance improvement

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ACTS Reporting Capabilities

• Reporting by
• Multiple levels

• Charts and data by
• Management system
• Organizational

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Quarterly Updates to Managers
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Operational AwarenessProgram
Lessons Learned
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Questions?
Email frederickaf_at_ornl.gov Phone (865)
576-1460
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Example Institutional Level Report
7 Days Overdue Notice
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Example Facility Level Report
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Example Activity Level Report
Mgmt System Nuclear Facility Safety
PAAA Yes
Directorate ESHQ
Significance Important
Type Observation
Nuclear Safety Activity
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Reports in Chart Format
Open Issues by Directorate
Open Issues by Management System
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Significance - Definitions

• Serious
• An issue that can result in severe consequences
  to public or personnel safety, the environment,
  compliance with the law, contract agreement or
  regulation, or severe negative impact to ORNL's
  mission or public perception.
• Important
• An issue that can result in moderate consequences
  to public or personnel safety, environment,
  compliance with the law, contract agreement or
  regulation, ORNLs mission or public perception.
• Minor
• An issue that can result in minor consequences to
  public or personnel safety, environment,
  compliance with the law, contract agreement or
  regulation, ORNL's mission or public perception

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