Sitekit Solutions Ltd KM in an SME'' the reality

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Sitekit Solutions LtdKM in an SME.. the reality
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first, a bit of background..
Wick (QA)
Portree (HQ)

• 1989 established in bedroom, 1 employee
• 2009 - 22 staff. 15 in HQ in Portree.
• 5 Locations - Edinburgh Oxford (sales), Wick
  (QA), Stirling (accounts), Esto
• UK Market Leader in Healthcare CMS.
• Sitekit CMS powers over 200 customers

Edinburgh (Sales)
Stirling (Accounts)
Oxford (Sales)
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some innovations..

• 1984 Electronics Degree
• 1989 Teleworker
• (1992 Teacher..)
• 1994 - 1st Website for West Highlands
• 1998 - 1st Scottish CMS Sitekit CMS (SaaS)
• 2006 Innovation in Content Management
• 2008 1st EPSRC Research Award for Highland SME
  (Outcome of Project VIA..)

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current business..

• Trading successfully for 20 years (est. 1989 )
• 22 staff 15 in Skye,
• One of largest software companies in HI
• Investing in the future people, systems,
  software marketing, RD.
• UK Partner Network over 70 new business
  indirect
• Market Focus on Healthcare - 25 NHS Trusts as
  customers
• Sitekit Labs 3 EPSRC funded PhD Researchers
• Cluster of Geeks - University of Portree..?

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our customers..
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helping users to get results
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helping users to get results
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helping users to get results
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helping users to get results
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USPs..

• We Improve Healthcare Enabling World Class
  Commissioning in the NHS
• A clear healthcare market focus 2nd largest CMS
  provider to UK NHS, aiming to be 1 in 2010
• Domain Expertise
• Customer Focus excellence in customer service.
• SaaS/hosted software easier to buy.

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helping users to get results

• Buckinghamshire Hospitals NHS Trust
• East of England NHS Collaborative Procurement Hub
  
• Kent and Medway NHS and Social Care Partnership
  Trust
• NHS Barnsley
• NHS Bournemouth and Poole 
• NHS Camden
• NHS Cambridgeshire New 
• NHS Darlington
• NHS Dorset
• NHS Leeds New 
• NHS North East Essex
• NHS Islington 
• NHS Kingston New
• NHS Rotheram New 

• NHS South Gloucestershire New 
• NHS Western Cheshire New 
• NHS Westminster
• Portsmouth Hospital NHS Trust
• Scottish NHS Multiprofessional Maternity
  Development
• The West London Cancer Network
• Yorkshire and the Humberside NHS SCG

Sitekit has proved to be a powerful and
versatile CMS that is also simple to use and has
enabled NHS Islington to deliver a highly
informative and easily maintainable website.
Steven Howard Islington PCT
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3 Horizons Growth Strategy..

• 0-12m Sitekit CMS v9 ground-up redesign of
  product to retain grow current customer base.
• 1-2y Healthcare sector - vertical market
  domination in UK followed by global sales
  strategy.
• 2-5y Labs/MIT/Stirling Uni Research Project
  leading to own products with IP protection.

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Smart People - Our biggest asset..

• Highly Qualified Motivated Team.
• Labs PhD student, OU Student (MIT, UHI, Stir.
  Univ, Southhampton Univ links)
• Hosting MCSE, CCNE, BSCi, MS Gold Partner
• Development - M.Sc., B.Sc. Ex-BAE systems
• Integration BSc Design/Multimedia
• QA / Comms BA, BSI Auditor
• Sales 2 x BSc Cert. Law
• Finance CA, ex PCW

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up the value chain..

• 1995 - Web Publishers (Editorial)
• 1997 - Web Designers (Graphic Designers)
• 1999 Web Developers (Custom Developers)
• 2005 Web Product (Application Developers)
• 2008 Web App. Hosting (Application Hosting)
• 2010 - Web Innovators (Application Inventors)

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finally, our IA Issues..

• Pressure of Deadlines, Ill document it later..
• Remote Offices using same data
• Cascading Knowledge.. Handover Meeting
• Repeatable Processes Staff changes, read the
  manual.. are you joking?
• Private Filing (Quick) v Central Filing (Slow)
• Email instead of system its much quicker..
• Protect IP takes too long

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some KM/IA Successes..

• Intranet content tipping point, not technology
• Extranet sharing with partners customers
• Market Focus Critical Mass word of mouth
• Educational Seminars Old Fashioned, but best
  marketing tool
• Branded RD - Sitekit Labs, long term, but raises
  profile, promotes current business.

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Sitekit Solutions LtdThats all folks..