ASIAN TRAILS LTD' THAILAND

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ASIAN TRAILS LTD. THAILAND

• Phuket, branch Office

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Personal Information

• Name Nilwadee Siriput
• Student ID 4930112017
• Major Tourism Management
• Specialize in Travel and Tour.
• Internship site Asian Trails(Phuket
  Brabch, office)
• Internship position Tour officer.

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Asian Trails

• Asian Trails Ltd. Thailand was the first to
  commence operating on september 09, 1999. Its
  head office in Thailand is in Bangkok.
• There are branch offices in Phuket, Khao Lak,
  Krabi, Koh Chang and Samui.
• Handling agents for major international tour
  operators such as the Kuoni Group of companies,
  as well as for TUI Touristik Union International.

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Asian Trails

• Products Services
• Asian Trails offers a varied product line such as
  hotels, coach tours, private tours, self-drive
  package tours and lifestyle packages, etc.
• Asian Trails offices are located in Cambodia,
  China, Indonesia, Laos, Malaysia, Myanmar,
  Thailand and Vietnam.

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Things I like

• My satisfaction is 4
• Ive learned actual working system of the
  company.
• I was able to apply knowledge from class to real
  working practice.

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Things I dont like

• My jobs assignment were almost in office.
• Staff only assigned exactly the same job every
  day.

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The major problem

• Before training
• I worried about working with companys staff.
• I worried about my mistake of working
• During training
• Operational
• Customers complaint after the trip for refund.
• Misunderstood between customers and company
  about trip offering.

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The major problem (cont.)

• During training
• Managerial
• Staff misunderstood about some customers
  service offering regulations.
• Customers misunderstood about the transfer
  types.

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The quality and quantity of the practical
training.

• My training program schedule was created properly
  which cover all major departments inside the
  company.
• I was trained by qualified staff from each
  department.

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The major strengths of the training provided by
the organization

• The way staffs solve the problem when any
  immediate situation occurred.
• Experience of working with various department
  that has different job assignment.
• Practical training that I was allowed to practice
  with real job.

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The major weaknesses of the training provided by
the organization.

• Working with experienced staff gave me the
  stress.
• Working in office, staff always assigned the same
  job.
• Sometimes there are less job available.

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Suggestions

• The faculty should spend shorter time to organize
  students paper for submiting to the company.
• The faculty should put more practice in the
  subjects which concern working in real situation.

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• Thank you for your attention