12. TF-MSP

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12. TF-MSP Task Force on Management of Service
Portfolios

• Met Feb 2009 in Amsterdam
• Strategy
• 5-year strategic plans of RedIRIS and HEAnet
• Subcontracting in SUNET
• Role of an NREN (FUNET) the case for NRENs
• Exchange of experience and best practice on
• New services (GRNET service box and storage
  solution, SURFnet HD videoconferencing, debate on
  mail quality improvement)
• Customer segmentation
• GN3 PSP Promotion of GN3 Service Portfolio
  cooperation with NRENs

Slide 1
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12. TF-MSP Task Force on Management of Service
Portfolios

• Met April 2009 in Paris NREN Users
• Overview of EARNEST findings on this issues
  NREN policies regarding user groups
• Presentation of experiences relating to unNREN
  user groups
• Public broadcasters (SURFnet), administration
  (BELNET), performing arts (GARR), opera broadcast
  to Universities and emergency military unit
  (RedIRIS)
• Presentation of new projects for specific user
  groups
• Content management for school teachers (JANET),
  UK Strategic Content Alliance (JISC)

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12. TF-MSP Task Force on Management of Service
Portfolios

• Had in June 2009 a joint TF-MSP / TF-PR meeting
  in Malaga
• Management of service portfolio
• Experiences from DANTE and CLARA
• User groups
• Customer segmentation (DANTE), JANET Connection
  Policy
• Experiences and ideas relating to services
• Award for SURFnet Gigaport project, possible
  collaboration with 3G providers (RESTENA)
• Next meeting possibly in September 2009
• Possible issues Risk management, quality
  management standards, hospitals as users,
  services in TERENA Compendium
• Debate about new ToRs (current ToRs until Feb
  2010)

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12. TF-PR Task Force on Public Relations and
Information Dissemination

• Met Feb 2009 in Dublin, back to back with GN2 PR
  Meeting
• Lively, hands-on workshops
• internal communications
• Podcasting
• Exchange of experience and best practice on
• user surveys
• brand evaluation
• running competitions
• Met June 2009 in Malaga, back to back with
  TF-MSP joint meeting
• EARNEST outcomes presented
• Discussion about deliverables and new ToR

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TF-PR new Terms of Reference 2009 as discussed
in Malaga

• Main focus of TF-PR
• to enable the exchange of ideas, experiences,
  methods and techniques of the research and
  education networking organisations to improve
  their communication with organisations and
  individuals that use their services, and other
  organisations that are relevant for the research
  and education networking community.
• Main deliverables
• Maximise the audience for community news
• PR tool kit
• TF-PR Compendium
• Lively, practical meetings

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TF-PR - changes

• Mandate due for renewal in September 2009
• Goran Skvarc (CARNet) to take over as chair from
  Maria Ristkok (EENet)
• Carrie Solomon (TERENA) to take over as secretary
  from Laura Durnford