Right Brain or Left Brain Tendencies Why Separate

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Right Brain or Left Brain TendenciesWhy Separate?

• Darci Paice-Bailey Karen Mooring
• Northern Health
• April 2009

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Health Link North

• Health Link North is the name of the department
  that has grown from a Cerner implementation team
  into a department that provides, support,
  training and maintenance of the system.
• When we started the project about 3 years ago we
  didnt speak the language that we now lovingly
  refer to as Cernerease.

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Who works on our team?

• Our team is a diverse group of clinical and
  technical staff who work together to implement a
  system to be utilized by clinical end users.
• Our members have both left and right brain
  tendencies. The merging of clinical and
  technical staff members has created a hybrid
  individual.

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How do we Communicate

• In the beginning of the project it became
  apparent that we were not speaking the same
  language. The technical staff spoke Tech and
  the clinical staff spoke Clinical. Both groups
  still struggled with Cernerease.
• It seemed like things were failing because the
  right hand neglected to talk to the left hand.
  We needed to put some team building processes
  into action.

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What could we do?

• To ensure roll-out success the clinical
  specialists had to make sure the technical
  specialists understood what the end users wanted
  and the clinical specialists had to ensure their
  message was understood. At first the clinical
  staff dealt with some stereotypical IT staff.
• http//www.geeksugar.com/1573854
• http//www.dorks.com/videos/Nick-Burns-with-Jennif
  er-Aniston.html

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Evolution its inevitable
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Even beyond the Evolution of Man we have become a
society that embraces technology
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Technology It becomes a part of our day, one
Byte at a time.

• Slowly we have learned to embrace tools that make
  our workflow more efficient.
• In the same way you eat an elephant it
  happenedone byte at a time.

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Left Brain, Right Brain tendencieshow does this
fit in?

• Knowing our personal tendencies and strengths.
• 2.Strengthen the weaker parts of our brains.

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Left Brain, Right Brain in a Transfer of
Knowledge Situation

• Left Brain thinkers prefer textual explanations
  over pictorial explanations and the Left-brain
  students prefer to work alone
• Right Brain thinkers tend to prefer picture
  explanations over textual explanations and the
  Right Brain students prefer to work in groups

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Whether Left Brain or Right Brain, wherever our
tendencies may lie our goals and expected
outcomes are mutual

• Our diverse HLN Team works together as two parts
  of a whole.
• Our clinical analysts have become the liaison
  between the end users and the technical team.

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Methods we used to build up hybrid skills for
HLN Staff

• Transfer of knowledge between IT and Clinical
  Staff.
• Meetings which have evolved from strictly face to
  face participants in multiple locations using
  creative technology.
• Information transfer in a useful mode.
• Having clinical staff involved with testing.
• Continual repository based documentation.

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What Does Success Look Like?

• Success is a system that functions as expected
  when expected for the majority of the time. We
  are still working on perfecting this outcome.
  Many factors come into play when we set out our
  chaotic go-live schedules.
• If everything seems to be going well, you have
  obviously overlooked something. Murphys Law
  Quote

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Formula for success
Like your grandmas favourite recipe, success
requires the perfect mix of ingredients
Tech Clinical
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Formula for success
Or the alternate scenario plays as
Clinical Tech
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Formula for success
If its a blue ribbon youre after I suggest
this variable Tech Clinical SUCCESS
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Where are we?

• Phase I of the Northern Health Go-Live started
  March 2007
• Phase one included the implementation of
  Multiple solutions.
• We are actively in Phase 1 and we are working
  towards completion of our roll-outs
  (approximately 17 of 26 sites remain).
• We are investigating alternate ways to implement
  the remaining sites within our current mandate.
  2010.

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Food for Thought - Multi-tasking

• Are you a good multi-tasker? Can you multi-task?
  
• The two questions above are common interview
  questions. From multiple studies and information
  on the World Wide Web it seems that
  multi-tasking is neither effective nor health
  conscious.
• In recent experiments when a user is involved in
  more complicated tasks i.e. driving while talking
  on the cell phone there is a cost for switching
  between tasks and that cost can be in response
  time or accuracy. Making cell phone usage while
  driving illegal is an example of the realization
  of real risks with multi-tasking.
• Why then do we expect our staff and team members
  to switch gears on a continual basis with speed
  and accuracyreally is anyone good at
  multi-tasking?

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• Are we multi-tasking or multi-distracted?
• Why do we feel that we need to continually pump
  out a large quantity of work?
• Is it quality work that we are pumping out?
• Would we be better off focussing on quality vs.
  quantity?
• Those are the questions that need to be addressed
  for one to decide if multi-tasking is the right
  route to take. Our team has tended to do this in
  the past but are now rethinking the multi-tasking
  pit hole and following a more specialized single
  task at a time approach.

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Avoiding Team Burnout

• It is a constant struggle as key members leave
  for new pastures and the need to roll-out with
  limited, overloaded resources continues.
• There is the risk of staff getting burned out and
  the ongoing issue If they were hit by a bus, who
  would do the workeven worse, who would know what
  to do.
• In this challenging economy, where funding is
  always a concern, we need to find ways to control
  costs and, more importantly, implement a
  successful go-live.

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Remember

• No one individual person can be everything to
  everyone, a team player, manager, resource, etc.
  Delegation and transfer of knowledge have been
  key items our team is focused on.
• I have a theory about the human mind. A brain is
  a lot like a computer. It will only take so many
  facts, and then it will go on overload and blow
  up. Erma Bombeck

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Knowledge Disbursement

• We actively seek out and mentor Super Users at
  each live site.
• We utilize training videos created for each
  solution and electronic manuals via Northern
  Healths iportal to share solution knowledge and
  to ensure end users have instant access to the
  most up-to-date data.
• We disburse information via one or two key people
  at each site who have agreed to take on this
  task.
• We send out an electronic newsletter to all
  members of NH on a monthly basis.

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NH Go Live Experiences

• We have had an amazing past few years working on
  the team. Even when we think we are completely
  prepared, something new presents.
• At our most recent Go-Live, we were implementing
  in a different time zone. We quickly learned
  that we had not been prepared for the account
  set-up and system differentials required to
  encompass this variation.
• Accounts were not accessible without making minor
  changes to the DATE/TIME portion of the users
  computer. The problem was further complicated if
  the user worked in multiple time zones.
• Thanks to the work of our clinicians explaining
  this concern to our technical team during the
  testing phase a solution was developed and
  incorporated prior to the end users knowledge of
  the variation.

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Conclusions

• In conclusion I would like to mention that this
  years RUG theme of
• Feel the Magicwith the Power of Many
• further supports the fact that you need more than
  one part to equal a whole and that without
  manythere is no magic.

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Questions?

• For more information please contact
• Darci Paice-Bailey
• Darci.Paice-Bailey_at_northernhealth.ca
• Phone [phone]
• Or
• Karen Mooring
• Karen.Mooring_at_northernhealth.ca
• Phone [phone]

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