ANZ

1
ANZ UNDPBanking the Un-bankedbut Bankable in
the Pacific

• Carolyn Blacklock
• The World Bank
• Global Access to Finance Conference
• Washington DC
• 31st May 2006

2
ANZ is one of Australias big four banks the
leading bank in the Pacific

• Established 1835
• Represented in 27 countries
• 31,000 employees
• 4 Australian company
• Largest company in New Zealand
• Leading bank in Pacific
• Market capitalisation USD40b
• Assets of USD319b

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Where is Fiji?
Fiji
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Banking the Un-banked but Bankable

• Overview of our programme
• What we have learned so far
• How we are contributing
• Financial indicators
• ANZ UNDP changing lives
• The Future

5
Overview of the Programme

• 2004 400,000 people with no access to banking in
  Fiji
• UNDP ANZ competency based partnership
• UNDP financial literacy
• ANZ six mobile banking units
• Information sharing greatest benefit to each
  party
• Banking education positive impact for
  communities

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What we have learned so far

• Traditional banking models are not appropriate
• Boldness innovation are integral
• Empower not control customers
• Financial education banking not one or the
  other
• Traditional culture is powerful, use it
• Resilient leadership is essential

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Financial indicators

• 54,000 customers in 18 months
• USD2million in savings
• 400 MicroLoans, USD200,000 in five months
• Less than 2 arrears on MicroLoan portfolio
• Break-even forecast June 2007
• Cost to Serve USD12 per customer p.a.

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ANZ UNDP are changing lives

• Regular savings habit, money in the bank builds
  self-esteem, increases community pride
• Savings can change peoples lives
• 100 MicroLoan can start a business change many
  lives
• MicroLoans can lead to regular Small Business
  Loans
• People with financial control can plan their
  futures make choices

9
The Future

• UNDP ANZ partnership extended
• Redefine who are bankable
• Development focus
• Technology product innovation
• Cost to serve driven lower
• Success will competition in our newly created
  markets
• 6million plus in the Pacific still unbanked are
  they bankable?

10

• A company needs to stand for something beyond
  making money and maximising returns for
  shareholders. Essentially it needs a higher
  purpose that says what it stands for and to serve
  a broader group of stakeholders (customers,
  suppliers, staff, community, governments as well
  as shareholders). This guiding purpose should
  become the guiding principle that governs all
  decisions within the firm.
• ANZ CEO John McFarlane, May 2006