Full Service Transfer

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Full Service Transfer

• Project Planning Meeting

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Projects and Roles
Definition of Acronyms and TermsAEIT Agency
for Enterprise Information Technology Agencies
State of Florida agencies Customer Agencies
Agencies that currently obtain co-location
services from a Primary Data Center. PDCs
Primary Data Centers (currently Southwood Shared
Resource Center and anticipating Northwood Shared
Resource Center) SSRC Southwood Shared Resource
Center
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Full Service TransferScope

• The scope of full service transfer is all data
  center functions performed, managed, operated, or
  supported by state agencies with resources and
  equipment currently located in a primary data
  centerexcluding application development
  functions.
• Data center functions include, but are not
  limited to, all data center hardware, software,
  staff, contracted services, and facility
  resources performing data center management and
  operations, security, backup and recovery,
  disaster recovery, system administration,
  database administration, system programming, job
  control, production control, print, storage,
  technical support, help desk, and managed
  services.
• (2009 SB 2574c1, Lines 1494 - 1501)

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Full Service TransferImportant Dates
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Full Service TransferPlanning

• Getting Organized
• Appoint / Hire Project Managers (AEIT
  recommendation)
• Appoint / Hire a Service Architect (AEIT
  recommendation)
• Develop Project Management Plan
• Develop Project Schedule
• Develop Implementation Plan template
• Obtain approvals from Board of Trustees

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Full Service Transfer Planning PDC Deliverables

• Responsible for transfer of resources in user
  agencies relating to provision of full services
• Create template for customer agencies to complete
• Submit LBRs to accommodate transferred equipment
  in FY 2010-2011
• Prepare cost recovery plans
• Submit Transition Plan for absorbing customer
  agencies resources to AEIT, EOG, Senate and
  House by November 15, 2009
• Complete full service transfer by July 1, 2010

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Full Service Transfer Planning Agency
Deliverables

• Identify costs and resources
• Provide PDC with plan for transferring resources
• Expenditures
• Spending Authority (for equipment and software
  for previous 5 years and projected upcoming 2
  years)

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PDC Full Service Transition Plan Human
Resources Plan

• Collaborate with agencies to identify FTEs to
  transfer to PDC and identify FTE reductions
• Facilitate organizational change management
  (merging cultures)
• Identify management structure
• Standardize job classes, titles, position
  descriptions, and pay plans
• Make arrangements for office space
• Plan for and conduct cross-training of existing
  and incoming staff

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PDC Full Service Transition Plan Security Plan

• Consider physical and logical security issues
• Gather and assess security requirements of
  customer agencies
• Assess the business impacts of potential security
  changes

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PDC Full Service Transition Plan Disaster
Recovery Plan

• Create Disaster Recovery (DR) Plans with customer
  agencies
• Create transition plan for existing DR sites
• Test DR Plan and Continuity of Operations Plan
  (COOP) with customer agencies
• Develop COOP for PDC

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PDC Full Service Transition Plan Service
Management Plan

• Update PDCs Service Catalogs
• Map agency services to PDC service offerings
• Create transition plan for non-mapped services or
  PDC accepts new service
• Review Service Support processes and procedures
  with customer agencies (please share with AEIT)
• Incident Management, Problem Management, Change
  Management (including Requests for Change), and
  Configuration Management
• Review service contracts and Service Level
  Agreements with the agencies
• Prepare PDC inventory in cooperation with AEIT

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PDC Full Service Transition Plan Communication
Plan

• Develop plan for communicating with customer
  agencies
• Communicate with AEIT in accordance with plan
  from AEIT

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PDC Full Service Transition Plan Budget
Exercises

• Prepare and Submit FY 2010-2011 Legislative
  Budget Requests (LBRs)
• PDCs shall request additional budget authority to
  accommodate the transferred functions
• Agencies shall make the budget adjustments
  necessary to accomplish transfers
• Includes Salary and Benefits, Operating Capital
  Outlay (OCO), and other expenses
• Work with agencies to request federal funding for
  PDC services

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Full Service TransferNext Steps

• AEIT will convene a meeting with PDCs and their
  customer agencies to kick-off Full Service
  Transfer (tentatively May 7, 2009)
• AEIT will seek formal acceptance of Full Service
  Transfer scope, objectives, and deliverables via
  AEITs formal Scope and Responsibilities document
• PDCs will .

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Thank you!