Country report of The Netherlands - PowerPoint PPT Presentation

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Country report of The Netherlands

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Netherlands Institute of Applied Geoscience TNO - National Geological Survey. Country report of. The Netherlands. NDR6 September 2005. Utrecht ... – PowerPoint PPT presentation

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Title: Country report of The Netherlands


1
Country report ofThe Netherlands
  • NDR6 September 2005

2
The need for clarity
  • We tell what we do and we do what we tell
  • (But then you need to know what you do and if it
    is wanted)

3
Our Financial Model
Data
Money
Public services
Ministries EZ LNV VROM VW OCW
General Public
Private sector
Taxes
4
Budget 2005
5
Processes
6
When you know
  • What the exact action is
  • What data comes in and goes out
  • How often the action occurs
  • What exact operations are required
  • When it has to be finished (dead lines)
  • How much time it takes
  • Who are involved

7
And you also know
  • What data is it
  • When it arrives
  • How often it arrives

8
You know what you do andhow much it costs!
9
And you may
  • Reduce the time before new personnel is settled
  • Improve planning of capacity and resources
  • Improve efficiency
  • Improve quality
  • Quantify targets and output.

10
So you record your score
Target
Realised
11
By monitoring the performance.
12
Then you listen to your users
Government
Industry
DINO
User meeting
User board
Water boards
Operators
Audit
13
To learn what they want
  • User meeting
  • Once a year
  • Users give feedback to their representative in
    the user board
  • User board
  • Chairman is voted for a 1 year period
  • Meet two times a year
  • Responsible for the agenda
  • Steers on development, content and priorities
  • Audit
  • Once a year by interviewing 10 mayor clients

14
Customer Satisfaction Audit DINOloket 2004
15
Our mark for 2004
  • 8

16
  • THANK YOU !
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