Franois FALCONNET

1
Principles and conditions for food quality and
safety. Confidence of consumers in the standards
implemented in the food chain and related
official controls

• François FALCONNET
• ISO TC 34 chair

23 September 2008, Kyiv
2
Quality consumer criteria
Previous taste perception
Product appearance
Price
Environment and animal welfare
Health
Traceability including origin
Composition, ingredients
Official quality sign
Retailer
Private Label
Packaging
Official award
Publicity and promotion
3
Consumer perception
4
Quality for consumer
Regularity
Dream
Service
Consumer
Health
5
Safety

• Result requirements, operator responsibility
• Texts
• EU regulations ? Only safe product on the market
  traceability
• ISO 22 000 ? How to manage product safety
  (including HACCP)
• GHP ? Means to obtain food safety of specific
  products, CCPs,
• Recall procedure ? To recall unsafe product
• Method of analysis (ISO or other) ? To verify
  safety
• Responsibilities
• Food chain ? To deliver safe products to consumer
• Certification body ? To give confidence in food
  chain operators
• Competent authorities ? To verify efficacy of
  food chain procedure and production and to
  obtain confidence

6
Health

• Information requirements, operator responsibility
• Texts
• EU regulations ? Obligation for food chain to
  inform consumer (nutritional labeling)
• ISO 9001 ? How to manage consumer satisfaction
• Nutritional commitments ? Description of food
  chain health policy
• Method of analysis (ISO or other) ? To verify
  health composition
• Responsibilities
• Food chain ? To give true information to consumer
• Certification body ? To give confidence in food
  chain operators
• Competent authorities ? To verify consistency and
  reality of consumer information

7
Satisfaction

• Information requirements, operator responsibility
• Texts
• EU regulations ? Obligation to inform consumer on
  product (labeling), and to deliver wholesome
  product
• ISO 9001 ? How to manage consumer satisfaction
• Label ? Description of product (composition, use,
  )
• Method of analysis (ISO or other) ? To verify
  composition,
• Product specifications (ISO or other) ? To
  support fair trade,
• Responsibilities
• Food chain ? To give true information to consumer
• Certification body ? To give confidence in food
  chain operators
• Competent authorities ? To verify consistency and
  reality of consumer information

8
Service

• Operator policy
• Texts
• ISO 9001 ? How to manage consumer satisfaction
• Label ? Description of product (use, )
• Operator policy
• Product specifications (ISO or other) ? To
  support fair trade
• Responsibilities
• Food chain ? To give true information to
  consumer, to satisfy consumer
• Certification body ? To give confidence in food
  chain operators
• Competent authorities ? To verify consistency and
  reality of consumer information

9
Regularity

• Operator policy and management
• Texts
• EU regulation ? To have recall procedure (safety)
• ISO 9001 ? How to manage consumer satisfaction
• Product specifications (ISO or other) ? To
  support fair trade
• Responsibilities
• Food chain ? To satisfy regularly consumer
• Certification body ? To give confidence in food
  chain operators
• Competent authorities ? To verify the application
  of recall procedure (safety)

10
Dream

• Operator policy into regulatory requirements
• Texts
• EU regulations ? Environment, animal welfare,
  origin,
• ISO 14001, ISO 26000, .
• Product or process standards (ISO or other) ?
  Fair trade
• Method of analysis (ISO or other) ? To verify
  consistancy
• Operator policy
• Responsibilities
• Food chain ? Implementation of regulation and
  voluntary policy
• Certification body ? To give confidence
• Competent authority ? To verify the conformity
  with requirements and the reality of consumer
  communication

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Confidence
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Thank you for your attention