Communication 110

1
Communication 110

• Module 1 Communicating as a Process

2
Consider Communication as a Process

• Communication requires a sender.
• Communication requires a receiver.
• Communication requires a message.
• Communication requires a channel.
• Communication requires an environment.
• Communication encounters noise.
• Communication requires feedback.

3
What does that mean?

• We start with an idea, a message that needs to be
  communicated.
• We need someone to create or encode and send that
  message.
• We also need someone to receive and interpret
  that message.

4
But theres more to it than that.

• Senders and receivers need the same code or
  language to understand the message.
• Also, some messages require special channels for
  urgency or confidentiality.

5
But thats it right? Wrong.

• We all experience noise when sending or receiving
  a message.
• Consider a bad phone connection, a hot classroom,
  an email server that crashes, or a bad morning
  plaguing your day.
• As senders we must anticipate noise and as
  receivers, we must attempt to decrease noise.

6
What is noise?

• Noise is a distraction.
• It can be sender or receiver based.
• It can be internal or external.
• It can be a slight irritant, or it can destroy a
  message.

7
Choose an appropriate channel.

• The channel is the manner in which the message is
  sent.
• It could be a phone call, a meeting, or an email.
• What do each of these examples mean for a message
  you receive?

8
We can create an environment for communication.

• Environment means more than just geography.
• It means tone and relationship.
• It means surroundings.
• Imagine being put on hold when dealing with a
  stressful situation. What do you hear on the
  other end of the phone?

9
Communication creates feedback

• Feedback is the message sent from the receiver
  back to the sender regarding the initial message.
• As the receiver do you agree, disagree, or
  require clarification?

10
As the sender, invite feedback

• Ask for questions.
• Listen attentively.
• Scan the receiver for facial expression.
• Scan the receiver for nonverbal information, or
  body language.

11
Communication is a process, recommunicate.

• Consider the organization of the message.
• Consider the audience.
• Anticipate and avoid noise.
• Set an appropriate environment.
• Choose an appropriate channel.
• Be prepared for feedback and to continue the
  process.

12
What does the model look like?
13
Assignment for Communication Model

• Create a collage of your perceptions of the
  Communication Model theory.
• What images, colors, perspectives could you
  choose?
• What takes priority?
• What gets pushed to the side or background?
• Be prepared to discuss your collage.