International Business Style

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International Business Style

• Created byFerenc SomosCsaba Molnár

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Total quality management style
VS
VS
Traditional management style
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Traditional management style

• Focused on internal activities

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The Traditional Management Model
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Traditional Management

• View the management environment as a closed
  system

Management
WORK ENVIRONMENT
Management
Management
Management
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Total Quality Management

• Focus is the customer

Customer Drive
Improvement Values
Ownership Management Support Mission planning
Training Teams Partnership
Testing tools Reporting information
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Total Quality Management

• TQM is a philosophy, associated methods and
  tools, and leadership/actions, which compels an
  entire organization, from the lowest to the
  highest level, to excellence and efficiency in
  personal and corporate activities.

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What is Total Quality Management

• TQM, The concept is that everyone in the
  organization understands what their customers
  expectations are and they meet those expectations
  every time.
• TQM, focuses on two achievable resultlower the
  cost of operation and improve the quality to
  attract and retain more customers.

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TQM orverview

• Quality Culture the imperatives
• - Customer focus
• - Worker empowerment
• - Continous improvement
• TQM a New Paradigm of Management
• - Philosophy
• - Tools
• - Leadership

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End

• The