SUPPORTING THE caBIG TISSUE BANK APPLICATIONS

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SUPPORTING THE caBIG TISSUE BANK APPLICATIONS

• NCICB Application Support

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NCICB Application Support Team

• Tier 1s
• Justin Kirby (TBPT POC)
• Tanika Day
• Shanell Gray
• Erica Yurasko
• Craig Fee, Project Manager

• Tier 2 Escalation Points
• Claire Wolfe, Java / caCORE
• Don Swan, Microarray
• Clinical Programmer Team
• DBA Team
• Systems Team
• SCM Team
• Developer Contacts

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NCICB Application Support Customers

• 600 tickets per month / 2006
• United States
• 43 / 50 states, District of Columbia
• 35 Foreign Countries
• Australia / Austria / Belgium / Canada / Chile /
  China / Columbia / Denmark / Egypt / Finland /
  France / Germany / Hong Kong / Iceland / India /
  Ireland / Italy / Japan / Mexico / Netherlands /
  New Zealand / Norway / Pakistan / Philippines /
  Poland / Singapore / South Africa / South Korea /
  Spain / Sweden / Switzerland / Taiwan /
  Tajikistan / Turkey / United Kingdom

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NCICB Application Support Issues

• Customer Submitted Issues Include
• Account / Password
• Deployment Assistance
• Feature Requests
• How-To Questions
• Data Upload Assistance
• Application Navigation

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Tissue Bank and Pathology Tools Supported

• caTISSUE Clinical Annotations Engine (CAE)
• caTISSUE Core
• caTIES

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caTISSUE Core Support

• Adopted coverage on July 5, 2006
• Thirty-nine requests for support
• Types of tickets handled
• Installation support
• Request for general information
• Feature requests
• Functionality questions

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caTISSUE CAE Support

• Adopted coverage on July 21, 2006
• Four requests for support
• Types of tickets handled
• Installation Support
• Request for further information
• Feature Requests

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caTIES Support

• Adopted coverage on July 21, 2006
• Six requests for support
• Types of tickets handled
• GUMS authentication process
• Application navigation
• Related Software Requirements

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TBPT Support Requests Analysis

• Total of 49 tickets
• 27 different individuals requested assistance
• Representing 20 different institutions
• 13 of these institutions were not previously
  associated with caBIG

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Looking to the future of TBPT Tools

• Integration
• Dedicated centralized support
• Unified tools in a single application (caTissue
  Suite)
• Communication
• Development progress
• Continued meetings/web conferences
• Release schedules and testing
• Clearly stated release dates and standard
  download locations

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NCICB Application Support

• Contacting NCICB Application Support
• E-mail ncicb_at_pop.nci.nih.gov
• Local 301.451.4384
• Toll-Free 888.478.4423
• Web http//ncicb.nci.nih.gov/support