MLearning 4 Those Who Care

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M-Learning 4 Those Who Care
NVQ level 2 Teaching Assistant
Unit 4Grievance Policy
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Contents
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Knowledge Evidence

• This information pack provides information on
  school policies that relate to difficulties you
  may face in your working relationships.
• It explores the types of problems that may occur
  and some strategies you might use to resolve
  conflicts.
• It also discusses how to cover the scopes related
  to this unit.

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Grievance Policy

• All schools should have a Grievance Policy for
  staff.
• This policy will be used when a member of staff
  has a problem that cannot be resolved by any
  other means.

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Grievance Policy (contd)

• In your role as a teaching assistant there will
  be incidents that occur in the workplace that
  leave you feeling upset, angry or undervalued.
• Reflect on a recent incident that made you feel
  this way and then answer the questions on the
  next slide.

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Grievance Policy (contd)

• Did the incident occur because of any of the
  following
• Poor communication between staff. (scope 2a)
• Lack of collaborative skills in the team (4.1 k.b
  ii)
• Ineffective working practices in the classroom
  (4.1 k.b vi)

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Strategies To Resolve Conflicts

• All of the following strategies could be used to
  resolve conflicts that occur within the
  workplace.
• Effective communication skills such as active
  listening
• Training in team work
• Staff meetings

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Strategies To Resolve Conflicts (contd)

• CPD (Continuous Professional Development)
  opportunities to maintain and update staffs
  professionalism in their particular role in the
  school
• Informal meetings with staff to keep each other
  updated and aware of individual workload
• Formal meetings scheduled to resolve particular
  difficulties
• Appraisal procedure

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When To Use The Grievance Policy

• Once all other means have been used to no effect
  you have the right to start a Grievance procedure.

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Grievance Policy 2

• The Governing Body are responsible for
  establishing the Grievance Procedure.
• The policy should include
• The opportunity for an employee to put his or
  her own case
• The right for the employee to be represented by
  a fellow worker or trade union official
• For the case to be considered fairly and
  impartially

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Grievance Policy 2

• The right to a reasonable timescale for
  resolution
• For the absence of victimisation once the
  procedure is initiated
• For the opportunity for a grievance to be
  resolved as quickly as possible
• (taken from Bentham Rogers (2007) A teaching
  assistants complete guide to achieving NVQ level
  2. Routledge. London. ISBN 0- 415 40341 3 )

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Evidence Gathering

• Your portfolio of evidence should include a
  reflective account on an incident from your work
  practice of conflict.
• This does not necessarily mean a difficult or
  upsetting situation. It could be a problem you
  have had getting your portfolio evidence signed
  by the class teacher or fitting your assessor
  observations into the class timetable.
• Explain what steps you took to resolve this
  situation.

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Evidence Gathering (contd)

• Read the k.b before you answer the question to
  make sure you are including all of the key
  points.
• Read through this resource and in your own words
  describe the type of polices and procedures that
  your school setting has to resolve conflicts.
• REMEMBER your scopes can they be included in
  your answer?

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Summary

• You have now finished this Information Pack.
• This pack has covered information on how to
  resolve conflicts you might face within your
  workplace.
• Should you need any further help with this unit
  please email your assessor by clicking on the
  link below

Click here to email your assessor